Client Experience Specialist / Patient Care Consultant

Llayana Clinic; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading clinic in Kuala Lumpur is seeking a Client Experience Specialist to provide exceptional patient care and manage customer interactions. The role focuses on warm client engagement, sales of treatments, and performing administrative duties. Suitable candidates will have a diploma or degree in a relevant field and strong interpersonal skills, along with the ability to thrive in a fast-paced environment. Opportunities to grow within the wellness industry await those with a passion for excellent customer service.

Qualifications

• 1–2 years of experience in customer service or healthcare is preferred.
• Sales skills required with proven ability to meet targets.
• Comfortable using social media platforms.

Responsibilities

• Manage check-in/check-out processes and handle inquiries.
• Upsell and cross-sell treatments based on client needs.
• Maintain accurate client records in the CRM system.

Skills

Interpersonal skills

Sales ability

Customer service

Communication skills

Education

Diploma or Degree in Business

Degree in Marketing

Degree in Communications

Degree in Healthcare Management

Tools

CRM tools

WhatsApp Business

Google Workspace

Job description

Client Experience Specialist / Patient Care Consultant

· Warmly welcome clients, manage check-in/check-out processes, and handle all phone, email, WhatsApp, and social media inquiries.

· Upsell and cross-sell treatments, packages, and services based on client needs — sales ability is essential for success in this role.

· Follow up on leads from multiple sources, including walk-ins, phone calls, WhatsApp, social media, and online platforms.

· Maintain accurate client records, appointment bookings, and follow-up schedules in the clinic's CRM system.

· Professionally represent the brand across all platforms — in-person, over the phone, and online.

· Assist with administrative duties, including daily reporting, stock updates, appointment scheduling, and client correspondence.

· Ensure the front desk area is tidy, organised, and fully stocked with materials such as brochures, forms, and refreshments.

· Support the smooth operation of the clinic and provide assistance to the management team when required.

Qualifications & Requirements:

· Diploma or Degree in Business, Marketing, Communications, Healthcare Management, or a related field.

· 1–2 years of experience in customer service, healthcare, wellness, or beauty industry is preferred.

· Strong interpersonal skills with a confident, persuasive, and empathetic approach.

· Sales skill is required, with proven ability to meet or exceed sales targets and KPIs.

· Comfortable using CRM tools, WhatsApp Business, social media platforms, and Google Workspace.

· Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).

· Well-groomed, presentable, and punctual with a professional appearance.

· Willingness to work weekends or shifts when necessary.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Experience Specialist?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have customer service experience?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Experience Specialist?