Client Care Associate

Resource Solutions Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading outsourcing service provider in Kuala Lumpur is seeking a Client Care Associate to provide excellent service to clients in the banking sector. The successful candidate will engage with customers, handle inquiries about products, and drive sales while maintaining a consultative approach. Ideal for fresh graduates or those with some experience, this role offers a chance to grow in a supportive and inclusive environment.

Qualifications

• Fresh graduates or candidates with 1-3 years of call center experience.
• Excellent verbal and written communication skills.
• Comfortable with sales and customer interactions.

Responsibilities

• Answer queries related to banking products.
• Motivate customers for self-help functions.
• Deliver consultative support based on client needs.
• Suggest financial solutions matching customer requirements.
• Achieve sales targets consistently.

Skills

Verbal communication

Written communication

Sales skills

Customer service

Education

Diploma in English Communication or Mass Communication

Job description

Overview

Role: Client Care Associate (Supporting SG Market). Location: Malaysia. Contract (Perm/Contract/Full-time/Part-time).

Who we are: Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes. Our Outsourcing service delivers recruitment for some of the world’s top employers. We are currently recruiting on behalf of one of our clients, a globally recognized leader in banking and financial services with a rich legacy spanning over 170 years. Operating in more than 60 countries across Asia, Africa, the Middle East, Europe, and the Americas, they are known for driving commerce and prosperity through innovative financial solutions and a deep commitment to sustainable economic growth.

Role

Our client is seeking a Client Care Associate (Supporting SG Market) in the Banking sector. This role offers an opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level. The successful candidate will be responsible for acquiring new clients, managing existing relationships, and contributing to the company’s mission of becoming a Top Clearer worldwide in commodity markets.

Responsibilities

• Answer and attract new customers with queries related to credit cards, personal loans, or other bank products.
• Motivate customers for “Self Help” functions by signing them up for value-added services and digital education.
• Adapt quickly to customer needs to deliver consultative support with an end-to-end view of the client’s journey.
• Suggest financial solutions about the bank’s products and services that match New to Bank/Existing to Bank customer requirements (if applicable).
• High sales pitch without mis-selling.
• Consistently accomplish targets in the form of leads/self-closure.

Qualifications

• Fresh graduates or candidates with 1-3 years of call centre experience (cross-sales experience not necessary).
• Must be comfortable doing sales and talking with clients/customers.
• Excellent verbal and written communication, including a pleasant, professional, and confident telephone etiquette.
• Basic computer skills.
• For fresh graduates, a high preference for those with a Diploma in English Communication or Mass Communication and profiles with strong volunteering activities.

Other information

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organisations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities. The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential. This advert is posted and reviewed by Resource Solutions India Private Limited, trading as Robert Walters. We will retain your CV in our database for future positions unless you indicate otherwise.

More jobs from the company

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.