Clerk (Customer Service)

Koperasi Tanjong Keramat Malaysia Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service-oriented company in Kuala Lumpur seeks a dedicated individual to join as a Customer Service representative. You will be responsible for customer inquiries, support across multiple platforms, and ensuring customer satisfaction. Ideal candidates will have at least 1 year of experience and strong communication skills in both English and Bahasa Malaysia. This role demands a proactive approach and the ability to resolve issues effectively.

Qualifications

• Minimum 1 year of experience in customer service or related role.
• Ability to handle customers professionally.
• Able to multitask and manage a high volume of inquiries efficiently.

Responsibilities

• Handle customer inquiries through various channels.
• Provide accurate product information.
• Resolve customer complaints in a timely manner.
• Manage orders and returns accurately.
• Collaborate with internal teams on customer feedback.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Problem-solving skills

Customer focus

Detail-oriented

Education

Minimum SPM or Diploma

Tools

Customer service platforms

Email tools

Social media tools

Job description

Overview

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service. The successful candidate will be responsible for delivering excellent customer support across multiple platforms, including social media, e-commerce channels, phone, and email. You will play a key role in ensuring customer satisfaction by providing accurate information, resolving inquiries, and assisting with product and service-related matters.

Responsibilities

• Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
• Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
• Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience.
• Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
• Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
• Maintain records: Update and manage customer data and interaction records accurately and securely.
• Support continuous improvement: Provide suggestions for enhancing service quality, processes, and product offerings based on customer feedback.
• Other duties: Perform any other tasks or assignments as directed by the supervisor from time to time.

Job Requirements

• Minimum SPM or Diploma in any field.
• At least 1 year of experience in customer service or related role.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Strong interpersonal skills with the ability to build positive relationships and handle customers professionally.
• Patient, empathetic, and customer-focused, with a genuine desire to provide positive service experience.
• Good problem-solving and conflict-resolution skills, with the ability to remain calm under pressure.
• Detail-oriented with strong organizational and time management abilities.
• Ability to multitask and handle a high volume of inquiries efficiently.
• Proactive attitude and willingness to go the extra mile to ensure customer satisfaction.
• Able to work independently with minimal supervision as well as collaboratively in a team environment.
• Basic computer literacy and familiarity with customer service platforms, email, and social media tools.

Application questions

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• How much notice are you required to give your current employer?