Clerk, Administration & Customer Support

HRD Corp - Human Resource Development Corporation; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading corporation is seeking an Administrative Support Specialist to facilitate operations in the East Coast Region. The role involves providing secretarial support, managing customer inquiries, and implementing guidelines. Ideal candidates hold a diploma in a related field and possess multiple years of administrative experience.

Qualifications

• 1 - 5 years of relevant working experience in administration.
• Ability to manage multiple tasks simultaneously.
• Willing to work at Seberang Jaya, Penang.

Responsibilities

• Execute daily clerical functions and maintain records.
• Respond to inquiries and manage stakeholder communications.
• Implement guidelines and track compliance records.

Skills

Problem-solving

Multitasking

Customer Service

Education

Diploma in Business Administration

Diploma in Management

Diploma in Public Administration

Diploma in Communications

Job description

Assessment:

All applicants are invited to complete the assessment. Completing this assessment will allow you to distinguish yourself from other applicants. This would give all candidates an equal opportunity to shine.

Kindly copy and paste the link below into another tab to access the assessment: Employment Assessment: Clerk level

Job Purpose & Overview:

To facilitate the effective and efficient operations of the East Coast Region through secretarial and administrative support, customer assistance, employer advisory services, event management, and asset management.

Key Accountabilities:

Provide Administrative Support

• Execute daily clerical functions such as handling documentation, managing schedules, and maintaining accurate records to support regional operations, ensuring all administrative processes are executed efficiently and in compliance with established procedures.
• Oversee routine communication channels to support team coordination, processing incoming and outgoing correspondence and ensuring the timely distribution of information within the team.

Handle Customer Inquiries

• Respond to inquiries from internal and external stakeholders by providing accurate and timely information, documenting inquiries and resolutions to ensure all stakeholder interactions are recorded and managed effectively.
• Engage with stakeholders to address issues and provide guidance, following up on outstanding matters to foster positive relationships and enhance overall customer satisfaction.

Implement PSMB Guidelines

• Help registered employers understand and follow PSMB guidelines and procedures by maintaining accurate records related to compliance and monitoring adherence to guidelines.
• Record and track information related to levy utilization and workforce development initiatives, ensuring data is accurately entered and up to date to support effective resource management.

Support in Promotional Activities

• Coordinate promotional activities for special programs, workshops, and engagement sessions by preparing necessary materials and managing logistical arrangements." Engage with participants and stakeholders to support awareness and participation, ensuring that all promotional events are executed smoothly and contribute to the program’s objectives.

Manage Asset Records

• Keep detailed and accurate records of property and assets, including those scheduled for disposal, ensuring all asset records are up-to-date and comply with relevant regulations.
• Manage the asset disposal process by ensuring proper documentation and adherence to policies and implement and maintain asset management practices to promote transparency and risk mitigation.

Educational Qualification & Relevant Experience (skills & knowledge):

• Diploma in Business Administration, Management, Public Administration, Communications, or related disciplines.
• 1 – 5 years of relevant working experience in administrative and ability to manage multiple tasks simultaneously.
• Demonstrated problem-solving abilities with a proactive approach to addressing technical challenges.
• Willing to work at Seberang Jaya, Penang.

Kindly be advised that due to the high number of applications we receive, only candidates who have been shortlisted will receive notifications regarding the status of their applications. We sincerely appreciate your understanding and patience as we carefully review each application.