Clearance Representative (Supporting SG Market)

FedEx Group; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join a forward-thinking company as a Customs Clearance Representative, where you will play a vital role in optimizing clearance levels and enhancing customer satisfaction. This position offers the opportunity to work in a dynamic environment, handling inquiries and documentation for shipments while collaborating with a diverse team. With a focus on problem-solving and customer service, you will be instrumental in ensuring smooth customs clearance processes. The company provides comprehensive benefits, including medical insurance and team engagement activities, making it an exciting place to grow your career.

Benefits

Medical insurance

Optical care

Dental care

Team engagement activities

Festive celebrations

Qualifications

• Minimum one year of customer service experience in a fast-paced environment.
• Diploma or equivalent required for this role.

Responsibilities

• Handle inbound/outbound calls/emails regarding clearance instructions.
• Prepare documentation for customs clearance of inbound and outbound shipments.
• Liaise with customers to resolve clearance and delivery issues.

Skills

Effective problem-solving skills

Good command of spoken and written English

Ability to think on the feet

Ability to adapt to fast-paced changing situations

MS Office knowledge

Education

Diploma or equivalent

Job description

We are looking for people who want to spread their wings and create what's next! Come join us as a Customs Clearance Representative (SG Market) and be part of our newly established Clearance Shared Service Centre to support clearance activities across various markets.

You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as medical insurance, optical, dental care, occasional team engagement activities as well as festive celebrations, and more!

Your primary role is to handle inbound/outbound calls/emails from the Singapore market on clearance instructions, paperwork requests, exceptions, inquiries, and feedback pertaining to shipment clearance related matters with the objective of optimizing clearance levels and maximizing customer satisfaction.

• To prepare documentation for clearance of all inbound shipments requiring formal entries and outbound shipments in accordance with Customs and Quarantine regulations;

• To liaise directly with customers to resolve clearance and delivery issues with the objective to efficiently expedite customs clearance and maximize customer satisfaction.

• Any other job-related tasks assigned by the manager.

Skills Required:

• Effective problem-solving skills

• Good command of spoken and written English

• Ability to think on the feet

• Ability to adapt to fast-paced changing situations

• MS Office knowledge

Minimum Requirements:

• Education: Diploma or equivalent.

• Experience: One year of customer servicing or working in a fast-paced Contact Centre environment.

• Training will be provided.

• Weekly 44 working hours on weekdays (alternate Saturday mornings).

• Requires to work on Shift.

• Required to work on Public Holidays and will be paid Public Holiday rate.