Clearance Representative

FedEx Group; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading company in express transportation is seeking a Customer Service representative to optimize clearance efficiency and maximize customer satisfaction. The role involves direct contact with customers, handling documentation, and ensuring compliance with regulations. Join a diverse workforce committed to exceptional service and growth opportunities.

Qualifications

• One year of general clerical experience.
• One year of customer contact experience.

Responsibilities

• Act as a direct point of contact for customers from the US market.
• Prepare all necessary documentation for inbound and outbound shipments.
• Handle job-related tasks assigned by the manager.

Skills

Customer Contact

Clerical Skills

Education

Secondary education or equivalent

Job description

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/Outbound

Education: Secondary education or equivalent

Experience: One (1) year of general clerical experience and one (1) year of customer contact experience

Responsibilities:

1. Act as a direct point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, and addressing exceptions, inquiries, and feedback on shipment clearance matters. The goal is to optimize clearance efficiency and maximize customer satisfaction.
2. Prepare all necessary documentation for inbound shipments requiring formal entries and outbound shipments, ensuring compliance with US Customs and Quarantine regulations.
3. Handle any other job-related tasks assigned by the manager.
4. Make contact through calls and emails to obtain the correct information and paperwork for US clearance.
5. Attend to escalations promptly to improve customer experience.

FedEx was built on a philosophy that puts people first, which we take seriously. We are an equal opportunity/affirmative action employer committed to a diverse, equitable, and inclusive workforce, ensuring fair treatment and growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or related medical conditions), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has been recognized as one of the top 10 World’s Most Admired Companies by Fortune magazine. We serve more than 220 countries and territories daily, thanks to our outstanding team of FedEx employees dedicated to making every FedEx experience exceptional.

Our Philosophy

The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx. We prioritize taking care of our people, who in turn deliver excellent service, leading to customer satisfaction and profitability. Profits are reinvested into the business and our employees, fostering innovation and high-quality service. Our success is rooted in our people, and our culture encourages them to contribute their best for our customers and the company.

Our Culture

Our culture is a core part of our identity, reflected in our behaviors, actions, and activities worldwide. Since the 1970s, our culture and values have been fundamental to our growth and success. While our systems, infrastructure, and processes can be replicated, our unique culture remains a key differentiator in the competitive global marketplace.