Clearance Broker Associate (Supporting Taiwan Market)

FedEx Group; Kuala Lumpur; On-site; MYR 35,000 - 55,000; Full time

Job summary

FedEx is expanding its team in Kuala Lumpur by hiring a Customs Clearance Broker Associate for the Taiwan market. This role is crucial in facilitating customs processes, ensuring compliance, and resolving challenges while working in a diverse and dynamic environment that offers attractive benefits and bonuses.

Benefits

2 Months Fixed Annual Bonus (14th Month Pay)

Variable Performance Bonus

Tuition Assistance of USD 3,000 annually

Work-from-home flexibilities

Occasional team activities and festive celebrations

Insurance coverage for dependents

Qualifications

• Fresh graduates with a can-do attitude encouraged to apply.
• 2-3 years of experience in relevant fields preferred.

Responsibilities

• Execute customs clearance and brokerage support for Taiwan.
• Ensure timely and accurate completion of shipments.
• Monitor and resolve issues in the clearance process.

Skills

Strong spoken Mandarin

Spoken and written English

Customer Service

Accuracy and Attention to Detail

Interpersonal Skills

Microsoft Office skills

Education

Diploma in any field

Secondary Education with relevant experience

Job description

Clearance & Brokerage Operations; Clearance Regulatory

Job Highlights

• 2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus
• Tuition Assistance of USD 3,000 annually for self-development
• HR Asia Best Companies to Work for 2024
• Package: Basic Salary + Mandarin Language Allowances + Bonuses + Overtime + Insurance (including dependents)

Your Opportunity

We are expanding and looking for people to fill in new roles! If you have a can-do attitude and love solving real-world business problems, come join us as a Customs Clearance Broker Associate (Taiwan Market) and be part of our newly established Clearance Shared Service Centre to support Clearance Activities for various countries.

You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as work-from-home flexibilities, occasional team activities, festive celebrations, and more!

Key Responsibilities:

• Facilitate customs clearance: Execute clearance and brokerage support for customers across Taiwan. Manage and execute administrative tasks associated with customs clearance processes, ensuring timely and accurate completion of import and export shipments.
• Compliance and standard adherence: Ensure all shipments are managed and processed promptly. Take ownership of processes and procedures, meeting deadlines while upholding high standards of accuracy, completeness, and compliance with policies and regulations.
• Troubleshoot and resolve: Demonstrate problem-solving skills by monitoring and resolving issues in the clearance process. Apply judgment and collaborate with senior team members on complex challenges.
• Any other job-related tasks assigned by the manager.

Skills Required:

• Strong spoken Mandarin, spoken and written English
• Customer Service
• Accuracy and Attention to Detail
• Interpersonal Skills
• Microsoft Office and PC Skills

Minimum Requirements:

• Diploma in any field; fresh graduates with a can-do attitude encouraged to apply
• Secondary Education with 2-3 years of experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations, or Logistics
• Comfortable working according to Taiwan's market hours
• Occasional work on Malaysian Public Holidays at holiday rate

FedEx is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration regardless of age, race, color, national origin, religion, gender, marital status, pregnancy, disability, or other protected characteristics.

Our Company

FedEx is a leading global express transportation company, recognized among the top 10 World’s Most Admired Companies by Fortune magazine. We deliver to over 220 countries and territories daily, powered by our dedicated team members striving for excellence.

Our Philosophy

The People-Service-Profit (P-S-P) philosophy guides all decisions at FedEx. We prioritize taking care of our people, delivering excellent service, and reinvesting profits to sustain growth and innovation.

Our Culture

Our culture, built since the 1970s, emphasizes behaviors, actions, and values that distinguish us. It fosters innovation and commitment, making us a unique player in the global marketplace.