Clearance Broker Associate

FedEx; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

FedEx Kuala Lumpur seeks a detail-oriented professional to provide clearance and brokerage support to external customers and handle related administrative tasks.

You will follow defined processes to deadlines, ensuring accuracy and compliance, and escalate complex issues to senior team members when needed. English proficiency is essential; shift hours align with Europe office hours.

Qualifications

• Diploma or Bachelor's degree preferred; fresh graduates welcome.
• English proficiency is essential.
• Experience in SSC/Logistics is a plus but not required.

Responsibilities

• Involves providing clearance and brokerage support to external customers and completing related administration
• Responsible for completing defined processes to deadline with accuracy, completeness and compliance
• Identifies anomalies and uses rules-based judgement; escalates to senior team members for complex issues

Skills

Accuracy & Attention to Detail

Microsoft Office & PC Skills

Planning & Organizing Skills

Interpersonal Skills

Problem Solving Skills

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Job description

Clearance & Brokerage Operations; Clearance Regulatory

Key Responsibilities

• Involves providing clearance and brokerage support to external customers and completing any related administration
• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalation to senior team members

Skills Required

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Minimum Requirement

• Graduates with at least a Diploma or Bachelor's Degree is encouraged to apply. No experience required.
• Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Operations or general Logistics experience are also encouraged to apply.
• English proficiency is a must.
• Proficiency in a European Language that is not English is not required but could be an advantage.
• Able to work shift hours according to the office hours of the assigned country (Europe).

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.