Claims Transformation & Vendor Management Lead

Tune Protect Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Tune Protect Group in Kuala Lumpur is seeking a strategic Claims Operations Lead to oversee registration and payment processing, ensuring timely, accurate, and compliant handling of claims. You will manage vendor and TPA governance, drive process improvements, and lead transformation initiatives such as e-payments and digital registration to enhance efficiency and customer experience.

This role requires cross-functional leadership to re-engineer workflows, monitor SLAs, and align operating

Qualifications

• Experience in claims operations and governance is preferred.
• Ability to manage external partners and contracts.
• Strong project leadership and cross-functional collaboration.

Responsibilities

• Oversee claims registration and payment processing to ensure timeliness and accuracy.
• Govern vendors and TPAs, monitor SLAs and compliance.
• Lead contract reviews, tenders, and renewals for external partners.
• Drive claims transformation initiatives, automating workflows and enabling digital registration/e-payments.
• Identify gaps in the claims journey and lead cross-functional modernization projects.
• Foster a continuous improvement culture and re-engineer workflows to improve capacity.

Skills

Vendor governance

TPA governance

Process improvement

Digital transformation

Job description

Tune Protect Group in Kuala Lumpur is seeking a strategic Claims Operations Lead to oversee registration and payment processing, ensuring timely, accurate, and compliant handling of claims. You will manage vendor and TPA governance, drive process improvements, and lead transformation initiatives such as e-payments and digital registration to enhance efficiency and customer experience.

This role requires cross-functional leadership to re-engineer workflows, monitor SLAs, and align operating