Claims System Specialist

婵物捨; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

一家前瞻性的公司正在寻找一位经验丰富的索赔支持专家。您将负责管理索赔相关项目，确保团队效率和客户体验的提升。此职位要求您具备出色的沟通和分析能力，能够在压力下提供高质量的工作。您将参与系统增强和流程改进项目，协调内部和外部利益相关者，以确保项目按时交付。加入这个充满活力的团队，您将有机会在保险行业中发挥重要作用，推动业务的成功和改进。

Qualifications

• 需要5到10年保险行业的工作经验。
• 要求具备良好的沟通能力和分析能力。

Responsibilities

• 负责索赔运营支持和业务流程分析。
• 参与系统增强、流程改进和数字项目。

Skills

良好的沟通技巧

分析能力

高质量工作的能力

良好的问题解决能力

领导能力

良好的时间管理

学习和应用的意愿

注重细节

良好的团队合作

Excel和数据分析能力

扎实的处理知识

扎实的产品知识

Education

相关学位

Tools

Excel

Job description

Job Summary

• Responsible for Claims operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
• Manage claims related projects based on business needs and requirements i.e regulatory, improve customer experience, system enhancement related to products or improve efficiency of the team.
• Monitor system related issues and follow through with IT team until resolution.

Job Functions

• Participate in system enhancement, process improvement and digital projects. Role and Responsibilities including:

1. Liaise and coordinate with superior and IT /Stakeholders.
2. Participate in project meetings.
3. Prepare system/business requirement and business process review.
4. Perform User Acceptance Testing (UAT).
5. Prepare test scripts.
6. Prepare sign-off documents from stakeholders.
7. Prepare implementation sign-off documents.
8. Assist superior to monitor the results.
9. Perform all activities to achieve reasonable quality, performance and within the agreed timeline.
10. Review and recommend measures to improve the existing process and system.

• Perform data analysis and presentation to support business decisions.
• Responsible for performing Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on a monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Ensure that timelines and objectives as agreed with superior for any other assignments/projects that may be assigned are met or exceeded.
• Assist superior in developing project plans to be shared with all stakeholders (for Claims projects).
• Coordinate and maintain relationships with internal stakeholders and third parties/vendors for the execution of projects.
• Assist superior in resource allocation for the projects i.e delegate tasks to team members.
• Manage changes to the project scope and project schedule, as necessary.
• Monitor and track progress of the projects as well as ensure timely delivery of the project or escalate to management for any roadblocks that may affect the timeline.
• Track project performance specifically analyze the successful completion of short and long-term goals.

Job Qualifications

Education: Degree with relevant experience

Experience: Minimum 5 to 10 years working experience in the Insurance Industry

Key Skills/Knowledge:

• Good communication skills – verbal and written
• Analytical skills
• Ability to produce high quality work under pressure and right attitude for work
• Good problem-solving skills
• Leadership skills
• Good time management
• Willingness to learn and apply
• Detail-oriented
• Good teamwork
• Good in Excel and Data Analysis
• Sound processing knowledge
• Sound product knowledge