Claims Specialist, Motor (TPD) | Kuala Lumpur, MY

Allianz; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Motor Claim Specialist to manage all motor claims related to own damage. The role involves collaboration with various internal stakeholders and external parties to ensure efficient claim handling while achieving savings and maintaining customer service standards. Ideal candidates will have extensive experience and relevant insurance certifications, contributing to positive outcomes in the motor claims process.

Qualifications

• Minimum 7 years of experience in motor claims handling, focusing on third-party claims.
• Strong knowledge of motor insurance policies and regulations in Malaysia and Singapore.
• Proficiency in relevant technologies.

Responsibilities

• Manage the entire own damage claims process effectively.
• Conduct thorough investigations and assess liabilities.
• Coordinate with external stakeholders for fair claim settlements.

Skills

Analytical skills

Negotiation skills

Communication skills

Problem-solving oriented

Organized

Adaptable to changes

Education

Recognized degree or diploma

Certification in Basic Insurance Concepts and Principles (BCP)

Certification in Personal General Insurance (PGI)

Certification in Commercial General Insurance (ComGl)

Tools

Microsoft Office

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers. It has successfully unified various businesses from different parent companies into a single business segment. Allianz Services operates service delivery centers in Romania, India, Mauritius, and Morocco, and consulting hubs in Germany, USA, Italy, France, and Singapore, with nearly 6,000 employees worldwide.

Job Description

The Motor Claim Specialist - Own Damage will be part of the claims team, playing a crucial role in managing all motor claims related to own damage for Allianz entities. The incumbent will support Allianz in managing the entire own damage claims process within the motor claims function, contributing to sustainable growth and profitability.

Objectives & Key Performance Indicators

• Collaborate with Distribution, Product, Underwriting, and other internal stakeholders to ensure alignment of coverage, policy intent, and wordings.
• Achieve annual claims savings and loss ratio targets set by the entities.
• Manage claims effectively, including compliance with protocols, reserving, and managing service providers.
• Maintain excellent turnaround times and claims service levels to ensure positive customer experiences.

Key Responsibilities

• Conduct thorough investigations, assess liabilities, and collaborate with legal professionals when necessary to ensure healthy loss ratios.
• Review and analyze claim trends and performance metrics regularly, identifying areas for improvement and implementing corrective actions.
• Handle escalated claim issues, resolve disputes, and negotiate settlements effectively.
• Coordinate with external stakeholders such as customers, distributors, legal professionals, repair workshops, and surveyors to facilitate fair claim settlements. Collaborate internally with product, underwriting, and distribution teams to ensure coverage alignment.
• Enhance claim handling processes and contribute to continuous improvement by staying updated with industry trends, legal changes, and best practices.
• Ensure customer claims experience meets service standards with prompt turn-around times.

Qualifications and Skills

• Recognized degree or diploma.
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI), and Commercial General Insurance (ComGl) from Singapore College of Insurance.
• Minimum of 7 years of experience in motor claims handling, focusing on third-party claims within the Malaysia or Singapore insurance markets.
• Proficiency in Microsoft Office and other relevant technologies.
• Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
• Excellent analytical, negotiation, and communication skills.
• Meticulous, organized, and problem-solving oriented.
• Open-minded, proactive, adaptable to changes, and able to work under pressure.

Allianz Group is a trusted global insurance and asset management company. We value our employees' ambitions and challenges, fostering an environment where everyone feels empowered to grow, explore, and contribute to a better future for our customers and community.

We are committed to diversity and inclusion, proud to be an equal opportunity employer. We welcome applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.

Join us and let's care for tomorrow.

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