Claims Specialist | Kuala Lumpur, MY

Hannover Re; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claim Specialist to enhance their Finance & Accounting team in Kuala Lumpur. This role involves developing claim management strategies, verifying losses, and collaborating with legal experts to ensure compliance and quality service. With a focus on continuous improvement, you'll engage in automation projects and contribute to enhancing current systems. If you're experienced in the insurance sector and possess strong analytical and communication skills, this is a fantastic opportunity to join a diverse team committed to excellence.

Qualifications

• Minimum of 8 years in insurance or reinsurance industry.
• Extensive knowledge of (re)insurance claim processes.

Responsibilities

• Review and improve claim management solutions and strategies.
• Verify covered losses and establish proof of loss documentation.

Skills

Analytical Skills

Communication Skills

Conflict Resolution

Attention to Detail

Problem Solving

Organizational Skills

Team Management

Education

University Degree in (Re)insurance

Master's in Business or Finance

Tools

Microsoft Office Suite

Job description

We are currently hiring an Claim Specialist to join our Finance & Accounting team in Malaysian Branch.

Key Responsibilities

• Actively reviewing, improving and developing claim management solutions, processes and strategies when required.
• Actively reviewing and improving claim handing guidelines, including criteria for claim review.
• Actively establishing local/ regional networks with loss adjusters, lawyers.... to get up-to-date loss information and to support claim audit and verification.
• Verifying covered losses (Facultative and Treaty) by studying insurance policy and/or reinsurance contract coverage (in consultation or liaison with underwriter/ Group Legal Services when necessary).
• Establish proof of loss by studying documentation and assembling additional information from outside sources.
• Verifying claim recoveries and salvages when relevant.
• Supporting loss reserve (single and event loss) process when required.
• Conducting claim audit when required, which including but not limiting to:
  • Interviewing with Claims and Reinsurance/ Finance Team of business partner;
  • Assessing Claim handling and reserving process of business partner;
  • Engaging local experts (loss adjusters/ lawyers...) when required;
  • Negotiating claim settlement where relevant;
• Actively communicating with underwriter and other services departments about claim development and claim decision according to Claim handling guidelines.
• Actively using claim handling experience and claim data to support underwriting and pricing process.
• Register claim, maintain claim files and document claim file activities in accordance with established procedures and to ensure information confidentiality.
• Prepare claim reports to Branch management, Compliance and Hannover Office according to Claim handling guideline.
• Approving or denying or referring claims according to Claim handing guidelines and authority.
• Ensure legal compliance, including Sanction and Data protection regulations, by following company policies, procedures, and guidelines.
• Maintain quality client service by understanding client's practices and responding to client's inquiries.
• Provide legal support by assembling documentation for settlement action.
• Assist or prepare files for lawsuit, trial, subrogation, or commutation.
• Collaborating with Technical accounting professionals as a reference contact regarding claims.
• Engage actively in ad hoc projects, including automation projects rolled out by Hannover (Germany) Office.
• Develop and recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of claims process.

Job Requirements

• A university degree or master's in relevant field such as (re)insurance, business, finance or law.
• Good command of English (written and spoken)
• Minimum of 8 years of experience in the insurance or reinsurance industry
• Having experience working with loss adjusters is an asset.
• Extensive knowledge of (re)insurance claim process
• Extensive knowledge of insurance-related policies and legislation
• Excellent conflict resolution skills
• Strong communication and interpersonal skills
• Proficient with Microsoft Office Suite
• Analytical and problem solving skill
• Attention to detail and accuracy
• Organisational and time management skills
• Ability to manage a team
• Ability to be a team player with result oriented, problem solving skills and willing to complete/ assist in tasks that sometimes fall outside of the job description

We are #somewhatdifferent - people with their own stories, experiences, and career paths. Everyone is welcome! Apply with just one click on the "Apply now"- button and become part of our diverse team!

More on our work environment, your entry opportunities and development prospects can be found at www.hannover-re.com/en/career.

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