Claims Processing Analyst, Motor, Asia

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Claims Processing Analyst, Motor, Asia

Apply locations Petaling Jaya, Malaysia time type Full time posted on Posted 9 Days Ago time left to apply End Date: May 31, 2025 (30+ days left to apply) job requisition id 327909

Primary Details

Time Type: Full timeWorker Type: EmployeeProviding delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.

Responsibilities:

• Handle incoming motor OD claims efficiently and accurately, from initial notification through to settlement.
• Provide excellent customer service by communicating effectively with claimants, third parties, and service providers.
• Liaise with repairers on repair process and documentation needs.
• Collect and review necessary documentation and information to support the claims process.
• Evaluate claims based on policy coverage, liability, and potential fraud indicators.
• Make informed decisions on claim settlements, ensuring they are fair and compliant with company policies.
• Negotiate settlements with claimants, repairers and third parties where necessary.
• Liaise with external parties such as repair shops, solicitors, and medical professionals to ensure timely and accurate claims resolution.
• Ensure all claims are processed in line with regulatory requirements and internal guidelines.
• Maintain accurate records and provide regular updates and reports to the Head of Claims.
• Contribute to the development and improvement of claims handling processes and systems.

Requirements:

• Diploma / Degree or equivalent.
• Previous experience in motor claims handler/motor loss adjuster in an insurance company.
• Experienced in Motor OD/Motor First Party Claim Handler.
• Proficiency in using claims management software and other relevant IT systems.
• Organizational and communication skills
• Analytical and negotiation skills
• At least 5 years experience in insurance
• Strong knowledge of insurance industry and claims processes

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 30/05/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.