CLAIMS OFFICER (SHAH ALAM)

City-Link Express (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a full-time Claims Officer to manage claims processing and customer service. You will ensure timely claims handling, coordinate documentation, and support investigations. The role involves improving claims efficiency while providing excellent customer support. Competitive salary and performance-based bonuses await the right candidate.

Benefits

Competitive salary and performance-based bonuses

Opportunities for career development and training

Flexible work arrangements

Annual Dinners

Sports Club Activities

Qualifications

• Minimum 1-2 years of experience in claims processing, preferably in the courier industry.
• Strong attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle and process claims efficiently and accurately.
• Coordinate with internal stakeholders to gather documentation.
• Monitor claims aging report and oversee claims investigations.

Skills

Attention to detail

Communication skills

Problem-solving skills

Education

1-2 years experience in claims processing

Fresh graduates welcome

Tools

Office productivity software

Job description

About the role

This is a full-time Claims Officer position based in Shah Alam, Selangor. As a Claims Officer at City-Link Express (M) Sdn Bhd, you will be responsible for handling and processing claims, ensuring efficient and accurate claim processing to provide a high level of customer service.

What you'll be doing

To manage and supervise staff in the Claims Department and ensure all loss/ damaged/ delayed claims are processed within stipulated timelines.

To coordinate with internal stakeholders nationwide to gather all relevant supporting documents to ensure documentation is complete for claims processing purposes.

To record, register and update cases into the claims tracking software and other internal tracking software.

To process cases based on urgency and priority soonest and monitor the claims aging report efficiently.

Ensure that claims investigations are properly carried out and that investigations identify the root cause and person(s) responsible and seek compensation from person responsible.

Submit the claims to the Investigation team for investigation and ensure that the Investigation team completes the investigations timely and thoroughly.

To identify areas for improvement and support initiatives to reduce claims.

To ensure that claims obtain the appropriate claims approval from authorized persons for forward processing.

Issuance of emails/offer letters to the Shippers who had submitted their claims and duly update status.

Upon receiving Shippers response to proceed with the claims reimbursement with the Finance and duly update status.

Ensure that claims approved and reimbursed are communicated and paid to the Shipper and duly update status.

To assist in the collation, analysis and preparation of Claims data and prepare the monthly Claims summary by Region and Branches on or before the middle of the every month.

To report to and handle any additional tasks handed by the Senior Manager, Risk Assurance & Compliance from time to time.

What we're looking for

Minimum 1-2 years of experience in a claims processing, preferably in the courier industry

Fresh grads are welcome to apply

Strong attention to detail and ability to accurately process claims and documentation

Excellent communication and interpersonal skills to interact with customers and stakeholders

Problem-solving skills and the ability to handle complex or difficult claims

Proficient in using computer systems and office productivity software

Knowledge of insurance policies, regulations and claims processing procedures

What we offer

At City-Link Express (M) Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include:

Competitive salary and performance-based bonuses

Opportunities for career development and training

Flexible work arrangements and work-life balance initiatives

Annual Dinners

Sports Club Activities

About us

City-Link Express (M) Sdn Bhd is a leading logistics and supply chain solutions provider in Malaysia. With a strong focus on innovation and customer service, we have been delivering reliable and efficient solutions to our clients for over 20 years. Our company is built on a culture of excellence, teamwork, and a commitment to making a positive impact in the communities we serve.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

Unlock job insights

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Claims Officer? Do you have customer service experience?