Claims Manager (Professional Indemnity Insurance Scheme)

Aon Insurance Brokers (M) Sdn Bhd; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Claims Manager for their Professional Indemnity Insurance Scheme. This hybrid role offers a unique opportunity to manage claims effectively while engaging with various stakeholders, including insurers and third-party administrators. The ideal candidate will have a strong background in law or insurance claims, excellent communication skills, and a proactive attitude. Join a company that values diversity and promotes a culture of continuous learning and wellbeing, ensuring a balanced work-life environment. If you're ready to make impactful decisions in a supportive setting, this role is perfect for you.

Benefits

Comprehensive Benefits Package

Flexible Work Arrangements

Global Wellbeing Days

Continuous Learning Opportunities

Qualifications

• 3-5 years of experience as a lawyer or claims handler in the insurance industry.
• Fluent in English and proficient in Bahasa Malaysia.

Responsibilities

• Oversee claims management and stakeholder engagement for the PII Scheme.
• Manage claims notifications and ensure timely management of claims.
• Advise on policy terms and conduct claims meetings with stakeholders.

Skills

Claims Handling

Client Service

Communication Skills

Microsoft Office

Proactive Attitude

Education

Law Degree

Job description

Claims Manager (Professional Indemnity Insurance Scheme)

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We're hiring! We are looking for a Claims Manager (Professional Indemnity Insurance Scheme for Lawyers) to join our team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for supporting the PII Scheme Lead in overseeing claims management and stakeholder engagement related to claims under the PII Scheme for lawyers.

This includes:

1. Managing claims notifications and notifiable circumstances proactively to ensure proper and timely management and conclusion of claims.
2. Making initial first notification of loss (FNOL) to insurers/reinsurers and third-party claims administrators.
3. Advising on policy terms and conditions.
4. Working closely with third-party claims administrators to ensure proper and timely management and conclusion of claims.
5. Managing claims declinatures and appeals.
6. Conducting claims meetings with relevant stakeholders, e.g., Bar Council PI Committee members, claims third-party administrators, insurers, and reinsurers.
7. Preparing claims statistics for relevant stakeholders.
8. Acting as a claims advocate, challenging views of insurers, third-party claims administrators, or panel solicitors when necessary to protect client interests.
9. Providing additional support to the PII Scheme’s Broking Support & Servicing team as needed.

Core competencies include:

• Customer Centricity: Understanding client needs, following through, and delivering excellent customer experience.
• Results Driven: Demonstrating initiative, persistency, ownership, and accountability.
• Collaboration and Networking: Working across teams, leveraging relationships to achieve shared goals.
• Effective Communication: Clearly expressing ideas and adapting communication style.
• Versatility and Agility: Responding positively to change, exploring different approaches.

Skills and experience that will lead to success

Education & Qualifications/Expected Experiences:

At least 3-5 years of experience as a lawyer (preferably in litigation) and/or in the insurance industry as a claims handler.

Fluent in English and proficient in Bahasa Malaysia.

Operationally efficient and sound.

Skills & Knowledge:

• Relevant experience in the insurance industry.
• Proactive and results-oriented attitude.
• Experience in client service and claims handling.
• Independent, positive personality.
• Strong English communication and interpersonal skills.
• Proficient in Microsoft Office applications.

How we support our colleagues

Our benefits include a comprehensive package, an inclusive environment, and flexible work arrangements. We promote wellbeing with initiatives like two annual 'Global Wellbeing Days' and support for work/life balance.

We foster a continuous learning culture to help you grow and reach your potential. Aon values diversity and is committed to equal opportunity employment, providing reasonable accommodations to applicants with disabilities.

Application process

Prepare to answer questions about your right to work in Malaysia, your expected salary, and your qualifications. Include any relevant details if you suspect the job ad is misleading or fraudulent.