Claims Examiner, Non-Motor

Allianz Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Claims Analyst to manage claims processing and assessment. The ideal candidate will work independently and collaboratively, possess strong communication skills, and be interested in claims handling. This position offers opportunities for growth in a supportive and inclusive environment.

Qualifications

• Able to work independently and as a team player.
• Good writing skills.
• Interest in handling and processing claims.

Responsibilities

• Obtain necessary claims documents from various parties.
• Appoint independent adjusters and specialists for investigations.
• Confirm coverage and assess claims based on documents.
• Consequently negotiate settlements with the insured.
• Address complaints from local authorities and agents.

Skills

Claims processing & assessment

Good communication skills

Willingness to learn

Ability to leverage AI tools

Job description

Overview

Job Summary To perform the following activities in assisting for Non-Motor (exlcuding liability, bond, TTBI and TBBD) in the following areas:

• Claims processing & assessment
• Claims settlement
• Claims recovery
• Claims Services
• Functional business analyst

Key Responsibilities

• To perform the following duties and responsibilities:
• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
• Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
• Offer settlement to insured.
• Handle complaints from local authorities, insured & agents.
• Conduct negotiation & attend court when necessary for selected contested cases.
• Prepare repudiation letter for cases where the Policy Liability is not apparent.
• Take action to recover claims by way of subrogation.
• Attend to claims query from customer, agents, brokers, branches, and claims hub.
• Provide claims input in product development.
• Identifying processes which can be automated and perform enhancement in Merimen / OPU

Requirements

• Able to work independently and as a team player.
• Good communication and writting skills.
• Ability to leverage AI tools like ChatGPT to simplify tasks at work
• Willing to learn and interested in handling and process in Claims.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Lets care for tomorrow.