Claims Examiner

Allianz Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Specialist to join their dynamic team. In this role, you will be responsible for assessing and processing claims, conducting negotiations, and identifying potential fraud. This position offers a unique opportunity to work in a supportive environment that values diversity and inclusion. The company is committed to empowering its employees, providing them with the tools and confidence to grow and excel in their careers. If you're passionate about customer service and want to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in claims assessment and processing is essential.
• Strong negotiation skills are required for settlement discussions.

Responsibilities

• Assess quantum of claims and conduct negotiations for settlements.
• Identify potential fraud claims and review policy liability.

Skills

Claims assessment

Claims processing

Negotiation skills

Fraud detection

Customer service

Job description

70737 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Malaysia | Full-Time | Permanent

Job Description

• Claims specialist
• Claims services
• Claims assessment & processing
• Claims settlement
• Claims dispute resolution

Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review of policy liability.
• Attend to claims query from customers, TP, agents, brokers, branches and claims hubs.
• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on documents/reports that support claims, i.e. medical, police, survey, sketch plan.
• Offer settlement to workshop, third party & insured.
• Proceed investigation and mediate the complaints with resolutions.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.