Claim & Service Executive/ Assistant

MOG Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail operations firm in Malaysia is seeking a proactive Claim & Service Executive to manage customer claims and coordinate with retail outlets. This role involves handling defective products and ensuring efficient communication between various departments. Fresh graduates are encouraged to apply. Strong organizational skills and proficiency in Microsoft Office are essential for success in this position.

Qualifications

• Fresh graduates are welcome to apply.
• Attention to detail is crucial.
• Experience in retail or merchandising is an advantage.

Responsibilities

• Manage customer claims and coordinate with retail outlets.
• Handle and document defective products.
• Ensure accurate claim documentation in the system.

Skills

Organizational skills

Time-management skills

Communication skills

Teamwork skills

Education

SPM/STPM/ Diploma in Business or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Overview

We are looking for a proactive and detail-oriented Claim & Service Executive to join our operations team. This role is responsible for managing customer claims, handling defective products, and ensuring efficient coordination between outlets, vendors, and internal departments to maintain service quality and operational efficiency.

Key Responsibilities

• Coordinate with retail outlets on customer claims and follow-up actions.
• Communicate with outlets regarding product defects and service issues.
• Handle and document quality control (QC) rejected products.
• Liaise with vendors to follow up on compensation or replacement for defective items.
• Prepare and process Credit Notes (CN) for outlets.
• Manage the disposal process for defective or rejected products.
• Support outlet closure and relocation operations by managing inventory and documentation.
• Process loose orders and coordinate internal product transfers.
• Ensure all claim and CN documentation is accurate and properly recorded in the system.
• Work closely with internal departments to resolve claim-related issues promptly.

Qualifications

• SPM/STPM/ Diploma in Business, Retail Management, or a related field.
• Fresh graduates are welcome to apply
• Strong organizational and time-management skills with attention to detail.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Good communication and teamwork skills.
• Experience in retail or merchandising is an advantage but not required.
• Must be willing to work at Kajang area.