Claim Executive ( Automotive parts)

JAC Recruitment; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a candidate to manage customer claims in the automotive sector. Responsibilities include resolving issues, coordinating investigations, and ensuring customer satisfaction. The ideal candidate should have 5+ years of experience, strong negotiation skills, and proficiency in Microsoft Office. This position offers an opportunity to support quality activities while improving customer relations.

Qualifications

• Minimum 5 years of experience in the automotive industry or a similar role.
• Strong experience in handling inline claims and customer complaints.

Responsibilities

• Handle customer complaints and inline claims with timely inspections.
• Collaborate with OGC and internal teams to improve product quality.
• Prepare and submit monthly quality reports to management.

Skills

Data analysis

Customer communication

Decision making

Problem solving

Teamwork

Negotiation

Education

Bachelor’s Degree in Engineering or Business Administration

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Company Profile

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Job Summary

Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.

Job Responsibilities

• Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.
• Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.
• Respond to customer issues on the same day and monitor new product quality for the first three months.
• Prepare and submit monthly quality reports to sales management.
• Support internal and external audits and track customer feedback.
• Investigate quality issues and propose effective countermeasures.
• Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).

Job Requirements

• Bachelor’s Degree in Engineering, Business Administration, or a related field.
• Minimum 5 years of experience in the automotive industry or a similar role.
• Strong experience in handling inline claims and customer complaints.
• Skilled in data analysis and reporting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent decision-making, teamwork, and problem-solving abilities.
• Strong communication and negotiation skills.