City Operations Specialist (Marketplace & Retention)

Grab; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

Grab, a leading superapp in Southeast Asia, is seeking a City Marketplace & Retention Specialist in Kota Bharu. This role involves analyzing marketplace data, managing relationships with partners, and providing strategic insights to drive growth in the city. Candidates should have 3 years of relevant experience and strong stakeholder management skills.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental and Birthday leave

Grabber Assistance Programme

Qualifications

• 3 years of experience in finance, accounting, business, or tech company.
• Strong stakeholder management skills.
• Ability to travel.

Responsibilities

• Perform marketplace performance data analysis and prepare reports.
• Monitor on-ground sentiment and maintain relationships with partners.
• Identify issues and opportunities in the city.

Skills

Stakeholder management

Data analysis

Relationship building

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Join a high-performing team that plays a critical role in driving Grab's growth at the city level. We focus on understanding marketplace dynamics, optimizing supply and demand, and enhancing customer and partner retention. Our team works with regional counterparts to localize strategies and ensure successful execution.

Get to Know the Role

• We are looking for a City Marketplace & Retention Specialist who can regularly provide a comprehensive insight of the city marketplace and shape the growth direction of Grab in the city, also acting as the expert of the city to provide advice to regional team on new product launch or strategy and provide support and assistance on strategy execution in the city.
• You will report into the Marketplace & Retention Lead and be based in Kota Bahru, working onsite.

The Critical Tasks You Will Perform

• You will perform marketplace performance data analysis of Grab and prepare report & insights of the summary marketplace condition.
• You will monitor on-ground sentiment via engagement activities & survey and maintain strong relationships with key Driver-partner & Delivery-partner to continuously obtain ground truth.
• You will deliver valuable overall city insights and recommendations for related stakeholders to act upon.
• You will identify issues and opportunities in the city and provide the best strategy or solution to grow the city aligned with goals and objectives and available resources.
• You will coordinate and run campaigns, events, or projects both independently and in a team

What Essential Skills You Will Need

• You have 3 years of experience in finance, accounting, a business or tech company, or in strategy or business development.
• You have strong stakeholder management skills – you're comfortable meeting new people and can build good relationships with key Driver-partners, Delivery-partners, and Government officers.
• You have the ability to travel.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.