Cinema Supervisor ( GSC The Spring, Kuching )

Golden Screen Cinemas; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cinema chain in Kuching is seeking a dedicated team member to ensure fast and efficient service. Responsibilities include managing crew schedules, addressing customer complaints, and maintaining high standards of food quality and hygiene. Ideal candidates should have interpersonal skills, the ability to multitask, and customer service experience. This role offers benefits like performance bonuses, medical coverage, and free movie passes.

Benefits

Quarterly performance bonus

Medical benefits

Free movie passes

Comprehensive leave

Qualifications

• Minimum 2 years of working experience in a related field.
• Fresh graduates are encouraged to apply.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure fast and efficient service by proper staff scheduling.
• Attend to customer complaints and inquiries.
• Ensure crew provides customers with the required information and assistance.

Skills

Interpersonal skills

Multitasking

Customer service orientation

Tools

Microsoft Office

Job description

Job Responsibility

Job Description

• Ensure fast and efficient service by proper staff scheduling
• Attend to customer complaints and enquiries
• Ensure crew provides customers with the required information and assistance
• Cross check and approve the duty roster and monitor the attendance
• Ensure proper cash handling
• Ensure and maintain food quality and hygiene
• Ensure and maintain all facilities and cleanliness are adhered to Company’s standard
• Ensure all safety precautions according to laws and regulations
• Ensure Standard Operating Procedure and PAT card scripts are followed
• Maintain work discipline and report any staff misconduct to Manager on Duty
• Attend and conduct pre-investigation on staff misconduct
• Assist in briefing, training and coaching new and existing crew
• Assist in reporting and documentation
• Perform any ad hoc tasks as assigned by management
  
  

Job Requirements

Job Requirement:

• Minimum 2 years of working experience in related field
• Fresh graduates are encouraged to apply
• Good interpersonal skills and team player; able to multitask and work under pressure
• Customer service oriented with pleasant personality and able to interact well with all levels
• Ability to work in fast paced environment
• Computer literate and good in Microsoft Office
• Willing to work shifts, weekends & public holidays
• Experience in the service industry would be an added advantage
• Possess own transportation and willing to travel when necessary
  
  

Job Benefits

We offer:

• Quarterly performance bonus and cash incentives
• Medical benefits
• Dental benefits
• Free movie passes
• Comprehensive leave
• Group Term Life & Personal Accident Insurance Coverage
• Staff discounts
• On the Job Training
• Career growth opportunities
• Fun recreational activities