Cinema Service Crew

Golden Screen Cinemas; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury cinema venue in Kuala Lumpur is seeking passionate service professionals to deliver a luxurious guest experience. Responsibilities include greeting customers, processing food and beverage orders, ensuring hygiene in public areas, and providing excellent customer service. Candidates should possess SPM or equivalent, have at least one year of hospitality experience, and be available for weekend and shift work.

Qualifications

• 1 year of experience in the hospitality industry; fine dining experience is an advantage.
• Able and willing to work on weekends and shift hours.

Responsibilities

• Greet customers at the concession counter and process food/beverage orders.
• Prepare and serve food and drinks safely and hygienically.
• Handle cash and card transactions accurately and manage payment processes.
• Provide friendly customer service and assist patrons.
• Maintain cleanliness and hygiene of public areas before and after screenings.

Skills

Customer service orientation

Excellent communication skills

Interpersonal skills

Education

SPM or equivalent qualification

Job description

At AURUM Theatre, fine dining meets world-class entertainment. We are seeking passionate and polished service professionals to deliver a truly luxurious guest experience in Malaysia’s most exclusive cinema environment.

Responsibilities

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Concession

Greet customers at the concession counter; take and process food/beverage orders (popcorn, snacks, drinks, etc.) and operate the POS efficiently.

Prepare and serve food and drinks safely and hygienically (popcorn, hot-food, beverages), maintain equipment such as popcorn machines, fryers, warmers, etc.

Restock supplies (snacks, drinks, condiments, disposable items) and maintain inventory control to ensure concession stand is always ready for service.

Handle cash and card transactions accurately; reconcile cash drawer at end of shift; issue receipts, manage payment process.

Provide friendly, helpful customer service — answer patron questions, suggest promotions or combos, and handle any complaints or feedback appropriately.

Welcome and assist patrons: check tickets or passes, guide them to the correct hall/theater and seats, ensure correct showtime and seating are followed.

Maintain cleanliness and hygiene of all public areas — cinema halls, hallways, restrooms, common spaces before and after each screening.

Monitor audience during screenings — help maintain order, enforce safety rules and house policies (e.g. no outside food, age‑restriction compliance, crowd control), and assist any patrons needing help.

Manage restocking of restroom supplies, lobby necessities (trash bins, hand‑soap, paper supplies) and ensure all amenities are in working order — report maintenance issues/faulty equipment.

Event & Catering

Support special events, restaurant/bar and cinema operations: help set up event spaces (furniture, seating, layout), serve food and drinks during events, coordinate between outlets (cinema, restaurant, bar, café) to ensure smooth guest experience across different service areas.

Qualifications

Possess SPM or equivalent qualification.

1 year of experience in the hospitality industry; fine dining experience is an advantage.

Strong customer service orientation with excellent communication and interpersonal skills.

Able and willing to work on weekend and shift hours.