Chinese Speaking Analyst - Global Call Centre, Remote Work.

Hitachi Vantara Corporation; Kuala Lumpur; Remote; MYR 150,000 - 200,000; Full time

Job summary

Hitachi Vantara is seeking a GCC Professional to handle customer inquiries and support. This role plays a vital part in maintaining customer satisfaction and operational efficiency, requiring a degree and strong communication skills. Join a diverse team dedicated to making a positive impact through innovation.

Benefits

Industry-leading benefits

Flexible work arrangements

Support for diversity and inclusion

Qualifications

• Fluency in spoken and written English.
• Experience in call centers and customer service.
• Proficient in Microsoft Office and Outlook.

Responsibilities

• Handle customer inquiries and create cases in Salesforce.
• Manage calls and cases from start to finish.
• Support partners until resolution.

Skills

Communication

Customer Service

Teamwork

Fluency in English

Microsoft Office

Education

Degree or equivalent experience

Tools

Salesforce

Call Management Systems

Microsoft Outlook

Job description

Location:

Kuala Lumpur

Function:

HV GCSS

Requisition ID:

1033684

About Hitachi Vantara

We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure enables customers from banks to theme parks to focus on achieving incredible results with data.

If you've seen the Las Vegas Sphere, you've seen how we empower businesses to automate, optimize, innovate, and impress their customers. We are now laying the foundation for our next growth phase and are looking for diverse, passionate individuals eager to make a real-world impact with data.

Job Purpose

The GCC Professional handles requests from customers, partners, engineers, and internal teams, following SOPs and utilizing the knowledge base. This role is crucial in creating positive first impressions, fostering loyalty, and supporting future revenue growth.

Principal Responsibilities

1. Handle calls from customers, partners, and engineers in required languages, specifying languages for KL or Lisbon.
2. Create cases in Salesforce following SOPs.
3. Manage calls and cases from start to finish, providing updates and coordinating with relevant parties.
4. Complete daily, weekly, and monthly administrative tasks.
5. Follow escalation procedures for transferring cases and information.
6. Support Pass-Through Support cases with our partners until resolution.
7. Assist with inquiries on our support portal.
8. Work a 7x24 shift rotation as needed.

Required Qualifications

• Degree or equivalent experience in required languages.
• Fluent in spoken and written English; strong communication skills.
• Confident communicator in required languages.
• Team player capable of working under pressure.
• Experience in call centers and customer service.
• Professional telephone manner.
• Proficient with Microsoft Office and Outlook.

Preferred Qualifications

• Experience with call management systems.
• Knowledge of Salesforce or similar applications.
• Experience with the culture of the spoken language.
• Additional language skills.

Impact and Scope

This role is vital in maintaining customer satisfaction and operational efficiency, directly influencing revenue and customer loyalty.

About Us

We are a global team of innovators harnessing engineering and insight to solve complex challenges. We help organizations become data-driven leaders, making a positive societal impact. Join us if you believe in inspiring the future through innovation.

Diversity, Equity, and Inclusion

DEI are core to our culture. We value diverse perspectives and encourage all backgrounds to apply. We support your uniqueness and aim to help you reach your full potential.

Employee Care

We provide industry-leading benefits, promote work-life balance with flexible arrangements, and foster a sense of belonging, autonomy, and knowledge sharing. We are an equal opportunity employer and welcome applicants regardless of protected characteristics. Please inform us if you require accommodations during recruitment.