(Chinese B2 and English) Customer Service Specialist (Emails/Live chats)

SupportYourApp; Selangor; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Consultant and thrive in a multicultural, multilingual environment. This role offers the chance to work fully remotely while providing exceptional support to clients from around the globe. You will engage with cutting-edge technology, build lasting relationships with customers, and apply your analytical skills in a dynamic setting. The firm values personal growth and offers a flexible schedule, paid training, and a supportive management team dedicated to your success. If you're ready to unlock your potential and make a difference, this opportunity is for you.

Benefits

Flexible schedule

Fully remote work

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management

Qualifications

• 2-3 years of experience in customer support, especially via live chats and emails.
• Strong analytical and research skills, with a personal laptop and stable internet.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers and meet team KPIs.

Skills

Customer Support

Analytical Skills

Research Skills

English (B2)

Chinese (B2)

Finance/Economics/Mathematics Knowledge

Interest in Crypto/Stock Exchange

Education

Finance/Economics/Mathematics or related qualification

Tools

Salesforce

Zendesk

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Chinese and English both B2/upper-intermediate level
• Experience in a customer support role
• 2–3 years of experience with live chats and emails
• Finance/Economics/Mathematics or related qualification
• Interest in crypto or stock exchange
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in crypto/finance
• Experience with Salesforce or Zendesk

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.