(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

SupportYourApp; Seberang Perai; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Customer Support Consultant to join their dynamic team. In this role, you will provide exceptional support to clients, build lasting relationships, and engage in a multicultural environment. You'll have the opportunity to work fully remotely while mastering new skills and achieving your goals. The company values personal growth and offers a flexible schedule, responsive management, and a positive work-life balance. If you're excited about technology and customer happiness, this is the perfect opportunity for you!

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management

Qualifications

• 6+ months of customer support experience with live chats and emails.
• Strong analytical and research skills with a positive attitude.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers and meet team KPIs.

Skills

Native Chinese

English upper intermediate (B2 level)

Customer support experience

Analytical skills

Research skills

Positive attitude

Tools

CRM systems

Salesforce

Zendesk

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

1. Provide exceptional customer support via chats and emails
2. Build positive and long-lasting relationships with customers
3. Meet team KPIs
4. Always be up-to-date with cutting-edge technology
5. Securely work with customers' sensitive information
6. Apply the latest and greatest customer happiness practices
7. Maintain working knowledge of our client's products and services
8. Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

1. Native Chinese and English upper intermediate (B2 level)
2. At least 6 months of experience in a customer support role
3. Experience with live chats and emails
4. Interest in crypto or stock exchange
5. Analytical and research skills
6. Positive and responsible attitude
7. Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

1. Experience with CRM systems
2. Experience in crypto/finance
3. Experience with Salesforce or Zendesk

Benefits and Perks:

1. Flexible schedule
2. Opportunity to work fully remotely
3. Inclusive international environment
4. Compensation in USD
5. Good bonuses for referring friends
6. Paid intensive training and probation
7. Work-life balance
8. Responsive management interested in your growth and long-lasting cooperation
9. Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.