(Chinese and English) Customer Success Specialist (Remote)

SupportYourApp; Johor Bahru; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist and thrive in a multicultural environment while working remotely. This role offers the chance to engage with customers through various channels, develop digital marketing strategies, and ensure a seamless customer experience. With a focus on personal growth and a supportive management team, you'll have the opportunity to master new skills and achieve your goals. If you are fluent in Chinese and English and have a passion for customer success, this is the perfect opportunity for you to shine.

Benefits

Fixed Schedule: Monday-Friday, 4 PM-12 AM

Fully Remote Work

Inclusive International Environment

Good Bonuses for Referrals

Paid Intensive Training

Work-Life Balance

Responsive Management

Qualifications

• 1-2 years of experience in customer success-related roles.
• Strong digital marketing knowledge and experience in e-commerce.

Responsibilities

• Provide support as a trusted advisor for customers via various channels.
• Assist and onboard new customers, ensuring smooth engagement.

Skills

Fluent Chinese

Fluent English

Digital Marketing Knowledge

Customer Success Experience

E-commerce Experience

Tools

Zoom

Intercom

Mixpanel

Hubspot

G-Suite

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams
  
  
  

What you need to succeed in this role:

• Fluent Chinese and English (C1/Advanced level, both)
• At least 1-2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
  
  
  

Benefits and Perks:

• Fixed schedule: Monday-Friday, 4 PM-12 AM, Malaysia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
  
  
  

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.