Chiller Application Engineer

Dunham Bush Industries Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in HVAC solutions seeks a Junior Chiller Application Engineer to provide application and technical support. This entry-level role will involve responding to customer inquiries and providing engineering design solutions. Candidates with a degree in Mechanical Engineering or HVAC are preferred, and fresh graduates are encouraged to apply. The position offers a dynamic environment primarily within the factory, with opportunities for growth through training and teamwork.

Qualifications

• Fresh graduates are preferred.
• Proficiency in MS Office, AutoCAD is required.

Responsibilities

• Provide timely responses to customer inquiries.
• Maintain teamwork and productivity, completing training annually.
• Engage in training and lead inquiry resolutions.

Skills

Integrity

Team-oriented

Analytical

Business acumen

Technical knowledge in HVAC

Interpersonal skills

Education

Degree in Mechanical Engineering or HVAC Engineering

Tools

MS Office

PowerPoint

Excel

AutoCAD

Word

Job description

Chiller Application Engineer Position (Junior Level)

Job Description & Functional Responsibilities

General Summary:

Provide application and technical support on DBM products for regional offices, sales offices, distributors, and customers.

Routine job exposure: primarily within the factory (80%-85%), with 15%-20% on job sites or meetings with customers. Only experienced engineers will be assigned to job site visits or customer meetings to ensure the company's image is well maintained.

Principal Responsibilities:

1. Ensure timely responses to customer inquiries, targeting 24 hours for standard inquiries and 48 hours for non-standard inquiries. Aim to convert inquiries into orders to generate revenue, striving for fast and accurate responses.
2. Provide well-considered information and solutions for engineering design requests. Ensure pricing and costing are accurate, comprehensive, and cost-effective, avoiding margin erosion.
3. Maintain punctuality, minimal absence, and productivity. Work effectively as part of a team, contributing to company objectives. Complete two self-development courses annually and train sales and new application engineers to enhance their understanding of application work. Assist the manager in leading the team when necessary.
4. Engage proactively in technical discussions to enhance skills and independence. Collaborate with suppliers to better understand purchased products and work closely with production to understand design constraints. Keep engineering references organized and up-to-date to improve productivity.
5. Lead inquiry resolution processes by coordinating with relevant departments to meet response time targets.
6. Attend job sites or customer meetings upon sales team requests as needed.
7. Perform ad-hoc tasks assigned by superiors as necessary.

Additional Input

• The job description may be updated periodically as needed.
• Achievements are measurable in efficiency, response time, and teamwork, contributing to goal setting.

Knowledge, Skills, and Abilities

• High integrity and ethical standards.
• Proactive, innovative, team-oriented, analytical, with strong business acumen.
• Excellent sales and technical knowledge in HVAC.
• Good interpersonal skills and personality.
• Willing to work longer hours when required.
• Proficient in MS Office, PowerPoint, Excel, AutoCAD, and Word.

Education and Experience Requirements

• Degree in Mechanical Engineering or HVAC Engineering.
• Fresh graduates are preferred.