Chief Steward cum Hygiene Manager - Marriott Executive Apartments Kuala

Marriott Executive Apartments Kuala Lumpur; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Kitchen Utility Manager to oversee daily operations and staff in a vibrant kitchen environment. This role involves managing supplies, ensuring compliance with safety standards, and fostering a culture of exceptional customer service. You will be responsible for leading a team, optimizing productivity, and maintaining high standards of quality and efficiency. If you have a passion for culinary excellence and a knack for leadership, this opportunity offers a chance to make a significant impact in a dynamic setting where guest satisfaction is paramount.

Qualifications

• 4 years experience in food and beverage or related professional area.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage daily kitchen operations and supervise kitchen staff.
• Ensure compliance with food safety and sanitation standards.
• Provide leadership and direction to achieve departmental goals.

Skills

Leadership

Communication Skills

Inventory Management

Customer Service

Food Safety Standards

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

1. High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.
2. OR
3. 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

1. Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
2. Schedules events, programs, and activities, as well as the work of others.
3. Monitors the inflow of ordered materials and the maintenance of current materials.
4. Conducts china, glass and silver inventories.
5. Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
6. Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
7. Investigates reports and follows-up on employee accidents.
8. Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
9. Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
10. Enforces proper use and cleaning of all dish room machinery.
11. Ensures all food holding and transport equipment is in working order.
12. Ensures compliance with all applicable laws and regulations.
13. Ensures compliance with food handling and sanitation standards.
14. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
15. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
16. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
17. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
18. Ensures and maintains the productivity level of employees.
19. Serves as a role model to demonstrate appropriate behaviors.
20. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
21. Celebrates successes by publicly recognizing the contributions of team members.
22. Encourages and builds mutual trust, respect, and cooperation among team members.
23. Communicates performance expectations in accordance with job descriptions for each position.
24. Establishes and maintains open, collaborative relationships with employees.
25. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
26. Strives to improve service performance.
27. Solicits employee feedback.
28. Understands the impact of department's operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

1. Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
2. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
3. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

1. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
2. Recruits, interviews, selects, hires, and promotes employees in the organization.
3. Trains employees in safety procedures.
4. Provides feedback to individuals based on observation of service behaviors.
5. Reviews employee satisfaction results to identify and address employee problems or concerns.
6. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
7. Ensures property policies are administered fairly and consistently.
8. Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
9. Participates in employee progressive discipline procedures.