Chief Steward

Shangri-la Hotels and Resorts Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking a dynamic Stewarding Supervisor to maintain high standards of cleanliness and hygiene across kitchens. The ideal candidate will have significant experience, a diploma in Hospitality, and strong leadership skills to ensure operational excellence in a luxury hotel environment.

Qualifications

• 3–5 years of experience in stewarding operations.
• 1–2 years in a supervisory or managerial role.
• Experience in a luxury hotel is preferred.

Responsibilities

• Oversee daily stewarding operations for cleanliness and hygiene.
• Supervise cleaning processes for kitchenware and equipment.
• Implement waste management and pest control procedures.

Skills

Effective communication

Interpersonal skills

Cost control

Waste reduction practices

Food Safety & Hygiene

Education

Diploma or Certificate in Hotel Management

Job description

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

Oversee daily stewarding operations to ensure high standards of cleanliness and hygiene across all kitchens and F&B areas.

Supervise cleaning processes for kitchenware, chinaware, silverware, and kitchen equipment.

Implement and monitor cyclical cleaning, pest control, and waste management procedures.

Coordinate with relevant departments to ensure the timely availability of clean and sanitized equipment.

Monitor and control breakages and losses through effective tracking and handling procedures.

Liaise with Executive Chef, Catering Manager, Restaurant Managers, and other F&B leadership to anticipate operational needs.

Uphold the hotel’s safety, hygiene, and sustainability standards by implementing best practices in stewarding.

Requirements

Minimum 3–5 years of experience in stewarding operations, with at least 1–2 years in a supervisory or managerial role.

Experience in a luxury hotel or large-scale banquet operations is preferred.

Diploma or Certificate in Hotel Management, Hospitality, or relevant field.

Food Safety & Hygiene certification is an advantage.

Ability to implement and monitor cost control and waste reduction practices.

Effective communication and interpersonal skills to liaise across multiple departments.