Chief Operating Officer (COO)

iSentric Sdn Bhd; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading Malaysian company seeks a strategic Chief Operating Officer (COO) to enhance daily operations and drive financial sustainability. The ideal candidate will have extensive experience in operations management and technical expertise, capable of leading cross-functional teams and optimizing processes for efficiency. Join us to shape the future of mobile technology and service innovation.

Qualifications

• Minimum of 8-10 years' experience in operations roles, with at least 3 years in senior leadership.
• Familiarity with enterprise tech systems and digital transformation required.
• Tech-savvy with strong problem-solving skills.

Responsibilities

• Oversee daily business operations and ensure operational excellence.
• Translate strategic vision into actionable plans and performance metrics.
• Lead cross-functional teams to ensure alignment and execution of business priorities.

Skills

Leadership

Operations Management

Financial Principles

Strategic Planning

Communication

Education

Bachelor’s or Master’s degree in Business Administration

Job description

Position Title : Chief Operating Officer (COO)

Reports To : Board of Directors

Employment Type : Full-Time

Salary : Competitive, based on experience
Application Deadline : Immediate

About Us

iSentric Sdn Bhd is a leading Malaysian company specializing in innovative mobile technology and financial services. As a subsidiary of an Australian Securities Exchange- (ASX-) listed company, we offer a comprehensive suite of products and services, including mobile banking, mobile payments, digital marketing and content delivery solutions. Our mission is to empower businesses to engage with their customers through advanced mobile and digital platforms.

The Company’s core technology platform enables large customer communities to connect to end user customers using any mobile device and integrate mobile technology throughout their existing business and customer product offerings. The Company’s business divisions consist of Mobile Banking and Digital Payments which service leading banks in Malaysia and large telcos and corporates in Malaysia.

We also work with telecommunication network provider to provide Mobile OTT (over-the-top) services that leverage their subscribers base to build active communities. Our cutting-edge digital marketing tools and services facilitate campaigns across SMS, emails and social media channels (Omnichannel).

Join us in shaping the future of digital innovation.

Role Overview

We are seeking a strategic, results-driven Chief Operating Officer (COO) to lead and optimize our day-to-day operations while supporting the company’s financial sustainability and digital evolution. The ideal candidate has a solid foundation in operations management, complemented by proficiency in financial oversight and technology-driven process improvements.

Key Responsibilities

Operational Leadership

Oversee daily business operations and ensure operational excellence across all departments.

Create positive vibes, introduce productive working culture and corporate leadership values.

Translate strategic vision into actionable plans, workflows, and performance metrics.

Identify and address operational inefficiencies; implement best practices to enhance productivity and service delivery.

Lead cross-functional teams to ensure alignment, accountability, and execution of business priorities.

Develop and refine standard operating procedures (SOPs), KPIs, and quality control measures.

Collaborate closely with the Finance team to manage budgets, forecasting, payment collection and financial reporting.

Monitor operational costs and propose improvements for cost efficiency.

Evaluate and manage key financial metrics to support business decisions and growth targets.

Champion the use of automation, data analytics, and digital platforms to support smarter decision-making and customer experience.

Support the company business services and SLA as the company provide mission critical tech like SMS banking, Omni channel, etc

Strategic Planning & Growth

Support the BoD in strategic planning and execution.

Participate in expansion plans, M&A evaluations, and scaling initiatives.

Identify and mitigate operational risks and compliance issues.

Team Management & Culture

Build, lead, and mentor high-performing operations teams.

Foster a culture of ownership, innovation, accountability, and continuous improvement.

Qualifications & Requirements

Bachelor’s or Master’s degree in Business Administration, Operations Management, Finance, or related field.

Minimum of 8-10 years of progressive experience in operational roles, with at least 3 years in a senior leadership capacity.

Strong working knowledge of financial principles and reporting.

Familiarity with enterprise tech systems, digital transformation, and data-driven operations.

Excellent leadership, communication, and organizational skills.

Proven experience as COO, General Manager, or in a similar executive role in a fast-paced environment.

Demonstrated competency in strategic planning and business development.

Strength must be on Operational & Admin, minor on Finance, Technical, HR.

Preferred Attributes

Experience in a startup or high-growth environment.

Tech-savvy with a keen interest in process automation and systems integration.

Hands-on and adaptable, with strong problem-solving skills.

Translate strategic vision into actionable plans, workflows, and performance metrics.

Identify and address operational inefficiencies; implement best practices to enhance productivity and service delivery.

Lead cross-functional teams to ensure alignment, accountability, and execution of business priorities.

Develop and refine standard operating procedures (SOPs), KPIs, and quality control measures.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a chief operation officer? How many years' experience do you have with forecasting for businesses? How many years' experience do you have as a manager / team lead? How many years' experience do you have in a quality control (QC) role?

Incorporated in 2003 and subsequently awarded MSC Status in the 2004, iSentric Sdn. Bhd. is an established mobile solution and service provider. iSentric Sdn Bhd is a subsidiary of Ovanti Limited in Australia. iSentric product offerings encompasses the entire mobile value chain from mobile marketing, mobile community building, mobile application development to mobile commerce.

Our business objective is to help its clients identify commercialisation opportunities and operational optimisations via the integration of mobile technologies into their infrastructure.

Incorporated in 2003 and subsequently awarded MSC Status in the 2004, iSentric Sdn. Bhd. is an established mobile solution and service provider. iSentric Sdn Bhd is a subsidiary of Ovanti Limited in Australia. iSentric product offerings encompasses the entire mobile value chain from mobile marketing, mobile community building, mobile application development to mobile commerce.

Our business objective is to help its clients identify commercialisation opportunities and operational optimisations via the integration of mobile technologies into their infrastructure.

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What can I earn as a Chief Operating Officer