Chief Operating Officer

One Medicare; Kuching; On-site; MYR 120,000 - 200,000; Full time

Job summary

A leading company in healthcare facilities management seeks a Chief Operating Officer (COO) to drive operational excellence across 23 hospitals in Sarawak. The role encompasses strategic planning, compliance oversight, and team leadership to ensure high-quality service delivery in a healthcare-focused environment.

Qualifications

• Minimum 10 years of experience in operations management, 5 years in leadership within healthcare.
• Financial expertise to manage budgets and vendor contracts.
• Strong understanding of hospital facility operations and service quality standards.

Responsibilities

• Design and execute operational strategies aligned with organizational goals.
• Oversee hospital support services, maintaining operational excellence.
• Lead vendor and supply chain operations, ensuring cost-effective delivery.

Skills

Leadership

Operational Management

Financial Management

Regulatory Compliance

Analytical Skills

Education

Bachelor's degree in Business Administration, Engineering, Healthcare Management

Master’s degree (preferred)

Job description

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The Chief Operating Officer (COO) is a vital C-suite leader responsible for managing the daily operations of hospital support services, ensuring operational excellence, regulatory compliance, and alignment with strategic goals, while leading the Operations Department, optimizing service workflows, and collaborating with stakeholders to maintain high-quality standards in a healthcare-focused environment.

Reporting to the Chief Executive Officer with the following key responsibilities:-

JOB RESPONSIBILITIES:

Design and execute operational strategies that align with the organization’s mission to deliver exceptional hospital support services, driving measurable success through Key Performance Indicators (KPIs).

Direct all aspects of hospital support services, including facility maintenance, equipment reliability, and environmental management, ensuring seamless operations that enhance hospital efficiency.

Ensure compliance with healthcare regulations and safety protocols, fostering a risk-free environment for all related parties and facilities through proactive initiatives.

Lead end-to-end vendor and supply chain operations, negotiating high-value contracts and optimizing procurement to guarantee timely, cost-effective delivery of resources critical to hospital functionality.

Develop and manage a robust operational budget, leveraging financial acumen to balance cost efficiency with service quality, while delivering detailed annual proposals to secure resources for growth.

Innovate and refine service workflows, implementing best practices to maximize efficiency, minimize downtime, and elevate the quality of support provided to healthcare facilities.

Lead, mentor, and empower a diverse Operations team, cultivating a culture of accountability, collaboration, and professional development to meet departmental goals.

Spearhead the adoption of cutting-edge tools and technology to enhance service reliability, streamline processes, and position the organization as an industry leader.

Analyze operational and financial data to uncover opportunities for improvement, delivering actionable recommendations that boost performance and profitability.

Cultivate and maintain strong relationships with hospital directors and administrators, regulatory bodies, and key stakeholders, aligning operations with client needs and advancing the company’s reputation in the healthcare sector.

Oversee internal and external audits, developing and implementing robust action plans to address findings, ensuring continuous improvement and operational integrity.

Drive sustainability initiatives (e.g., energy efficiency, waste reduction) within hospital operations, integrating innovative practices that enhance environmental responsibility and long-term value.

To succeed in this role, you should have:-

Strategic vision to align operational plans with healthcare support objectives.

Strong understanding of hospital facility operations, regulatory requirements, and service quality standards.

Financial expertise to manage budgets, optimize resources, and improve cost-effectiveness.

Exceptional leadership and communication skills to inspire teams and engage stakeholders.

Analytical ability to assess service data, troubleshoot issues, and implement improvements and drive decision making.

Dedication to safety, client satisfaction, operational excellence and sustainability program.

JOB REQUIREMENTS:

A Bachelor's degree in Business Administration, Engineering, Healthcare Management, or a related field (Master’s degree is preferred).

Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role within hospital support services, facilities management, or a similar industry

Proven track record of managing budgets, vendor contracts, and multidisciplinary teams.

Work in a fast-paced environment with a focus on meeting service deadlines and client expectations.

The role requires regular visits to hospital sites for client engagement.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a chief operation officer?

One Medicare Sdn. Bhd. is a special purpose vehicle company that has been awarded the Hospital Support Services for all of Sarawak, effective 1st April 2015. One Medicare Sdn Bhd is a Sarawak based company, with a Head Quarter (HQ) in Kuching and 23 site offices at 23 Government Hospitals across Sarawak. The services provided to all 23 hospitals in Sarawak include:

Facility Engineering Maintenance Services (FEMS)Facility Management Services (FMS)Healthcare Waste Management Services (HWMS)Biomedical Engineering Maintenance Services (BEMS)Linen and Laundry Services (LLS)Cleansing Management Services (CLS)

OUR VISION

To be the preferred healthcare facilities management company in the region.

OUR MISSION

Excellent service delivery via integration of competent workforce and collaborative approach with all stakeholders.

One Medicare Sdn. Bhd. is a special purpose vehicle company that has been awarded the Hospital Support Services for all of Sarawak, effective 1st April 2015. One Medicare Sdn Bhd is a Sarawak based company, with a Head Quarter (HQ) in Kuching and 23 site offices at 23 Government Hospitals across Sarawak. The services provided to all 23 hospitals in Sarawak include:

Facility Engineering Maintenance Services (FEMS)Facility Management Services (FMS)Healthcare Waste Management Services (HWMS)Biomedical Engineering Maintenance Services (BEMS)Linen and Laundry Services (LLS)Cleansing Management Services (CLS)

OUR VISION

To be the preferred healthcare facilities management company in the region.

OUR MISSION

Excellent service delivery via integration of competent workforce and collaborative approach with all stakeholders.

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