Chief Operating Officer

Private Advertiser; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading facilities management company in Kuala Lumpur seeks an experienced Chief Operating Officer to oversee maintenance and service delivery across various sites. This role requires a strategic thinker with a degree in Engineering or Facilities Management and at least 10 years of multi-site operations experience. Successful candidates will demonstrate strong leadership capabilities and effective stakeholder engagement skills, alongside a commitment to company values.

Qualifications

• Minimum 10 years in multi-site facilities operations and senior leadership roles.
• Experience in implementing facilities operations strategy.
• Strong communicator, capable of coaching and influencing at all levels.

Responsibilities

• Oversee maintenance and service delivery across sites.
• Drive centralized analytics for operational decision-making.
• Engage with stakeholders to foster partnerships.

Skills

Strategic thinking

Leadership

Data analytics

Communication

Education

Degree in Engineering or Facilities Management

Tools

ERP/CMMS systems (TOMMS)

Job description

The Chief Operating Officer leads all aspects of the company facilities maintenance and service delivery across its concession sites and HQ. The role provides strategic oversight, drives operational standardization, and establishes enterprise-level analytics through HQ. While the HQ ensures consistency, governance, and insight-driven decision-making, each site is led by the Head who is directly accountable for the day-to-day operations, client expectations, and avoidance of performance penalties or deductions. The COO plays a key leadership role in aligning performance to contractual and stakeholder commitments, guided by the core values.

Job Responsibilities:
1. Oversee the consistent implementation of maintenance and service delivery across few sites locations, including HQ.

Lead the rollout, integration, and adoption of TOMMS across all sites, ensuring data integrity and user compliance.

Drive a centralized analytics framework to support operational decision-making, predictive maintenance, and cost governance.

Ensure compliance with client's Maintenance Reserve Fund protocols, including contribution schedules and utilization oversight.

Engage proactively with stakeholders: Relevant authorities or landlords, to foster collaborative and accountable partnerships.

Embed core values in team culture: Bold leadership, Respectful collaboration, Innovative thinking, Steadfast integrity, and Knowledge-based decisions.

Monitor site-level KPIs and benchmark performance, identifying and closing operational gaps.

Guide and develop site heads and HQ team through structured performance reviews and coaching.

Lead procurement planning, contract optimization, and cost control across facilities-related operations.

Drive energy efficiency, asset lifecycle planning, and sustainability initiatives.

Oversee emergency preparedness, safety governance, and incident response protocols.

Generate executive-level reports and insights for the MD and Board.

Job Requirements:

Degree in Engineering, Facilities Management, or equivalent

Minimum 10 years in multi-site facilities operations and senior leadership roles

Facilities operations strategy, ERP/CMMS system implementation (TOMMS), data analytics, vendor and client engagement

Strategic thinker, resilient, integrity-driven, strong communicator, capable of coaching and influencing at all levels

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Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a chief operation officer? How would you rate your English language skills? Are you willing to undergo a pre-employment background check?

What can I earn as a Chief Operating Officer