Chief Learning & Development Officer (CLDO)

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial services provider in Malaysia is seeking a Chief Learning & Development Officer to drive capability development for frontline distribution teams. This role will focus on designing strategic learning initiatives, establishing a training academy, and leading impactful programs that improve sales productivity and talent growth. The ideal candidate has over 10 years of experience in L&D, strong leadership skills, and a degree in a related field.

Qualifications

• 10+ years of experience in L&D, agency training or sales development.
• Proven track record in building structured sales/agency training frameworks.
• Strong leadership skills—ability to inspire and collaborate across departments.

Responsibilities

• Design and lead a long-term learning strategy focused on sales performance.
• Establish and manage a training academy tailored for sales leaders.
• Track outcomes and ensure learning drives real business results.

Skills

Leadership skills

Training development

Communication

Project management

Education

Degree in Training, Business, or related field

Job description

Our client is one of the prominent financial services provider in Malaysia, is seeking a dynamic and strategic Chief Learning & Development Officer (CLDO) to lead the charge in building a high-performing, future-ready agency and sales force.

The CLDO will drive capability development for frontline distribution teams and play a key part in advancing sales productivity, talent growth, and long-term business sustainability.

The Opportunity:

If you're passionate about transforming how agents and sales professionals learn, grow, and succeed—this is your chance to make a lasting impact.

As CLDO, you’ll set the strategy, lead the execution, and shape a strong training culture from the ground up. From onboarding to leadership development, you’ll build a learning engine that powers performance, drives business growth, and sets the benchmark for the industry

Responsibilities:

Design and lead a long-term learning strategy focused on sales performance, agency development, and field leadership capability.

Establish and manage a full-fledged training academy tailored for agents, distribution partners, and sales leaders.

Drive onboarding, upskilling, coaching and leadership programs that directly impact productivity and retention.·

Lead and mentor a team of trainers and program leads to deliver quality, high-impact learning across the country.

Track outcomes, performance and ROI—ensuring learning drives real business results.

Ensure full compliance with training and licensing requirements from regulators.

Continuously refresh training tools, content, and delivery methods (virtual, in-person, blended) to meet evolving field needs.

Requirements:

10+ years of experience in L&D, agency training or sales development—preferably in insurance, takaful or financial services.

Proven track record in building structured sales/agency training frameworks and improving field productivity.

Strong leadership skills—with the ability to inspire teams and collaborate across departments and agency tiers.

Hands-on and strategic—you can design big-picture programs and also ensure smooth on-the-ground execution.

Confident communicator and presenter—comfortable engaging with both field leaders and C-suite stakeholders.

Degree or certification in Training, Business, or related field; exposure to coaching frameworks a plus.

Why Join?

Be part of a company committed to building the best-trained agency force in Malaysia.

Lead impactful programs that shape careers and drive real sales outcomes.

Take full ownership of a learning function with visible links to business growth.

Join a stable, respected brand with strong values and people culture.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Learning and Development Officer? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with?

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