Channel Operations Support

Celcom & Digi; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telco-tech company in Malaysia is seeking a motivated Telesales Agent to join their dynamic team. The role involves cold calling, delivering sales scripts, and providing excellent customer service. Ideal candidates are results-driven, adaptable, and possess strong communication skills in English and Bahasa Malaysia.

Qualifications

• Minimum education qualification: SPM.
• Experience in sales or telemarketing is an advantage.
• Ability to communicate in English and Bahasa Malaysia; proficiency in Mandarin is a plus.

Responsibilities

• Deliver prepared sales scripts to persuade customers.
• Explain products, services, and prices; answer customer questions.
• Record customer information into systems following set processes.

Skills

Communication

Customer Service

Interpersonal Skills

Sales Motivation

Adaptability

Education

SPM

Job description

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Channel Operations Support

Date: 20 May 2025

Employment Type: Outsource

Job Description:

This is a third-party contract role.

We are looking for a motivated and results-driven Telesales Agent to join our dynamic team. If you are passionate about sales, have strong communication skills, and thrive in a fast-paced environment, we'd love to have you on board.

You are:

• Confident in cold calling customers.
• Excellent in oral communication, customer service, and interpersonal skills.
• Results-driven, motivated for sales, persistent, and self-motivated to succeed.
• Able to work as a team member and handle multiple priorities.
• Adaptable, able to work on new campaigns and priorities as they arise.

Your Responsibilities:

• Deliver prepared sales scripts that describe products or services to persuade customers to purchase.
• Explain products, services, and prices; answer customer questions.
• Obtain customer information such as plan/services purchased and payment methods, and record into our systems following set processes.
• Comply with procedures, rules, and regulations; report needed changes.
• Contribute to team efforts by achieving results as needed.
• Complete assigned tasks and call lists.

Your Merits:

• Minimum education qualification: SPM.
• Experience in sales or telemarketing is an advantage.
• Ability to communicate in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and contact shortlisted candidates for further steps, including pre-screening, interviews, and assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company—powering digital transformation through 5G, AI, and innovation impacting over 20 million customers. Your role is about more than just work; it's about enabling businesses, connecting communities, and advancing society, all rooted in trust, reliability, and customer excellence. Through our value proposition, Grow with Purpose. Build with Trust, you will have opportunities to innovate responsibly and create impactful digital solutions. If you're driven, future-focused, and eager to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, committed to transparent, objective, and fair employment practices.