Change Manager | Kuala Lumpur, MY

Standard Chartered; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading international bank in Kuala Lumpur is seeking a Change Manager to support key ICS initiatives. The successful candidate will implement robust engagement plans to ensure smooth adoption by end users. Requires strong stakeholder management skills and experience in change management methodologies. This role is pivotal in driving transformation within the bank's cyber security function.

Benefits

Competitive salary and benefits

Flexible working options

Continuous learning culture

Qualifications

• Proven understanding of change management methodologies.
• Experience of managing diverse stakeholder groups.
• Excellent communication in English (oral, written, and presentation).

Responsibilities

• Act as the voice of the customer during ICS rollouts.
• Support project teams in change and engagement plans.
• Lead delivery of change management activities for key ICS rollouts.

Skills

Change management methodologies

Stakeholder management

Communication skills

Project management

Strategic thinking

Data analysis

Education

Certification in change management frameworks (e.g., PROSCI ADKAR)

Job description

Change Manager

Standard Chartered Kuala Lumpur, Malaysia

Job Summary

Standard Chartered's diverse footprint across 52 of the fastest growing markets in Asia, Africa, and the Middle East creates unique opportunities for passionate, motivated, and highly skilled people who want to make a difference. We are changing the way people think about banking. We are changing the way we do business - becoming the digital bank with a human touch. This is your opportunity to be part of a growth story in an industry that is reimagining how customers are getting better, faster experiences and convenience through digital technology.

Our Information & Cyber Security (ICS) team sits within the Transformation, Technology & Operations (TTO) function and is responsible for all mission-critical and enterprise-wide areas of cyber security, including identity and access management, global threat intelligence, data protection, malware protection, and application and infrastructure security. These are challenges that impact our clients globally.

Our ICS Protect team develops the platforms, drives the processes, and builds partnerships on behalf of ICS. We thrive on providing solutions to complex issues, devoting time and energy to designing and delivering new and innovative solutions, and all in an environment that demands being client-focused and risk-aware. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia, and Poland, or even from our home.

If tackling complex challenges excites you, then join our ICS Protect team where you will get to collaborate and work on solutions across business and functions to drive the transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the bank.

Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators, and achievers. With us, you'll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

The successful candidate will be part of the PST (Portfolio Strategy & Transformation) team within Cyber Security Services (CSS). The role reports to the Lead, Change Management within ICS Change & Engagement. As a change manager you will be responsible for supporting product owners and project teams with the delivery of key ICS initiatives through the development and implementation of robust change and engagement plans that enable end users to consume and adopt the change seamlessly. You should be confident in building relationships and influencing stakeholders, often at a senior level. You should be comfortable in presenting to large audiences and challenging decisions when they appear at odds with the needs of end users and stakeholders and be able to pre-empt potential issues before they arise.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
ICS Leadership Team, Cyber Security Services, ICS CISOs, Country Technology Management, CIOs, ICS Portfolio Enablement and Delivery Team partners (Chief Scrum Masters, Chief Product Owners), ICS Champions, CABM, EUS.

Other Responsibilities
You will be responsible fo r:
• Acting as the voice of the customer/end-user in ICS roll outs ensuring they remain at the heart of the change, enabling the smooth people-centric implementation and customer acceptance of cyber solutions across the Bank.
• Supporting project teams, in the scoping and development of change and engagement plans
• Leading the delivery of change management activities for key ICS roll outs by applying a structured methodology and process for managing change and those impacted.
• Identify, analyse, and prepare risk mitigation tactics. Pre-empt any people-led resistance to change or issues that may arise in securing adoption by our global colleagues.
• Create and implement actionable deliverables by leveraging teams and expertise within ICS and across the Bank such as EUS and CABM, including managing sponsors, developing and supporting communication and training efforts, as well as ensure all the necessary end-user support is in place.
• Adhere to change management standards and procedures, including documenting and capturing all artefacts required by project governance.
• Support and engage senior leaders, coach and support people leaders, and effectively engage and manage relevant stakeholder groups that are influential in or impacted by the change.
• Promote change management best practices in your delivery and ensure the robust measurement and reporting of change efforts

Skills and Experience

• Proven understanding of change management methodologies
• Experience of managing diverse stakeholder groups
• Excellent communication in English (oral, written, and presentation)
• Ability to project manage with familiarisation of agile methodologies
• Strategic thinking and critical problem solving
• Analytical skills with experience of data analysis and reporting

Qualifications
• Certification in industry wide change management frameworks such as PROSCI ADKAR is preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

www.sc.com/careers

35017

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