Change Manager

Logicalis Asia Pacific; Cyberjaya; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Change Manager to coordinate Change Management for managed services customers. This role requires ensuring customer service level agreements are met while serving as a single point of contact for escalated requests. You will be the subject matter expert in Change Management, responsible for process effectiveness and user compliance. The company promotes a supportive team environment with opportunities for career development and flexible hybrid working arrangements. If you are passionate about driving change and making a meaningful impact, this position is perfect for you.

Benefits

Supportive team environment

Opportunities for career development

Flexible working arrangements

Knowledge sharing and diversity emphasis

Qualifications

• 5+ years of experience as a Change Manager in a similar environment.
• Familiarity with ITIL framework and proficiency with ITSM tools.

Responsibilities

• Ensure policies and procedures are followed to meet customer satisfaction.
• Provide consultancy and coaching to clients regarding processes.
• Produce and maintain knowledge and training materials.

Skills

Change Management

ITIL Framework

ITSM Tools (ServiceNow)

Consultancy and Coaching

Tools

ServiceNow

Job description

As Change Manager, you will coordinate and own Change Management for Logicalis' managed services customers. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. You will be the subject matter expert in the Change Management process and be responsible for the process effectiveness, user compliance, overall outcome, and satisfaction.

Responsibilities

1. Ensure all policies, procedures, and work instructions are followed to meet customer satisfaction and contractual obligations in a 24x7 environment.
2. Provide consultancy, coaching, and mentoring to internal and external clients regarding processes and toolsets.
3. Enforce and review Logicalis' processes, ensure documentation is current and practical, and initiate escalation for non-compliance as needed.
4. Escalate tickets to internal teams, management, and third-party vendors as required.
5. Ensure accurate and comprehensive notes are entered into the ITSM tool for each managed event, conducting quality reviews and raising nonconformances through CSI where appropriate.
6. Produce, maintain, review, and assist in delivering knowledge and training materials.
7. Initiate problem management and CSI processes as necessary, working with process owners.
8. Perform other duties as required.

Requirements

1. Minimum of 5 years of experience as a Change Manager in a similar environment.
2. Familiarity with the ITIL framework and proficiency with ITSM tools such as ServiceNow.
3. Ability to work based on Australian Business Hours.

Benefits

As a valued member of Logicalis Asia Pacific MSC, you will enjoy benefits such as:

• Supportive team environment emphasizing knowledge sharing, flexibility, and diversity.
• Opportunities for career development across different roles and interests, with support for learning new skills.
• Meaningful work with a chance to impact change and control your professional success.
• Flexible, modern hybrid working arrangements balancing remote and in-person work.

Application Advice

Do I need to meet all the requirements to apply? No. Studies show that men often apply if they meet 60% of requirements, while women, non-binary, and neurodivergent individuals tend to aim for 90%. Don't let a skill gap deter you—character traits like confidence, capability, and curiosity are vital. We can teach the specifics of the job.

About Us

We are Logicalis, Architects of Change, helping organizations succeed in a digital-first world through our technology expertise. We offer lifecycle services including cloud, connectivity, collaboration, and security to optimize operations, reduce risks, and empower employees. With over 7,000 employees across 27 countries, we serve more than 10,000 clients worldwide, creating sustainable outcomes through technology.

For individuals with disabilities or neurodiversity, accommodations and support are available to ensure an accessible application process. Please disclose any specific needs, and we will facilitate accordingly.