CFC Excellence Lead, MISP Cluster

Pfizer; Kampung Malaysia Tambahan; On-site; MYR 200,000 - 320,000; Full time

Job summary

Pfizer in Malaysia is seeking a CFC Excellence Manager (Customer Facing Colleague) to lead standardisation and continuous improvement for the MISP cluster—Malaysia, Singapore, Indonesia, Philippines. You will align CE&I with local CFC/Sales leads and coordinate with GOSC on territory design, incentives, and CRM processes.

The role requires experience in pharma or regulated industries, strong stakeholder management, and a track record in segmentation, targeting, and data consolidation using

Qualifications

• Experience in commercial operations, field-force operations or a shared-services interface role.
• Strong knowledge of segmentation, targeting, territory, incentive compensation, CRM and engagement planning.
• Process standardisation, PMO and data-consolidation capability, including advanced Excel proficiency.
• Strong stakeholder management across markets and shared-services teams.
• Typically 7+ years of relevant experience in pharma or a comparable regulated industry.

Responsibilities

• Build the MISP CFC Excellence roadmap from needs surfaced by CEI Managers and local CFC and Sales leads.
• Act as the cluster operational interface to the Global Operations Service Center (GOSC) for territory design, incentive compensation, customer engagement planning and CRM processes.
• Run the cluster HCP/HCO segmentation and targeting process with standardisation and refresh cycles.
• Track quality and timeliness of GOSC outputs and coordinate escalations to improve accuracy and process discipline.
• Progressively standardise ways of working across markets while respecting legitimate market differences.
• Synchronise cluster cycle calendars including segmentation refresh, incentive payout and territory realignment.
• Partner with local leads on cluster incentive plan and contest strategy; lead in-cluster implementation of new CFC systems and policy changes.

Skills

Commercial operations

Field-force operations

PMO & data consolidation

Advanced Excel

Stakeholder management

AI tools usage

Education

7+ years in pharma or regulated industry

Tools

Advanced Excel

Data consolidation tools

Job description

Pfizer in Malaysia is seeking a CFC Excellence Manager (Customer Facing Colleague) to lead standardisation and continuous improvement for the MISP cluster—Malaysia, Singapore, Indonesia, Philippines. You will align CE&I with local CFC/Sales leads and coordinate with GOSC on territory design, incentives, and CRM processes.

The role requires experience in pharma or regulated industries, strong stakeholder management, and a track record in segmentation, targeting, and data consolidation using