Center Manager (Work in Singapore)

Aureus Group Pte. Ltd.; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Aureus Group Pte. Ltd. is seeking a dynamic Sales Manager/Centre Manager to drive business growth and enhance customer and employee satisfaction. This role involves achieving sales targets, mentoring team members, maintaining excellent service standards, and fostering a positive workplace culture. The ideal candidate will possess strong sales proficiency and customer relationship skills, contributing to the company's commitment to excellence.

Qualifications

• Experience in sales and team management.
• Strong background in customer service and satisfaction metrics.

Responsibilities

• Achieve monthly sales/enrolment targets and mentor team members.
• Evaluate the front desk team's performance and service quality.
• Oversee centre operations to maintain a high-quality environment.

Skills

Sales proficiency

Customer relationship management

Team leadership

Effective communication

Problem-solving skills

Job description

Company Description

Founded in September 2013, the Aureus Group has revolutionized music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Sales Manager/Centre Manager is to focus on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

Key Responsibilities

1. Sales and Growth- Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets, in addition to any other targets set by management related to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets.
2. Performance Enhancement and Feedback- Regularly evaluate the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for the centres under their purview.
3. Enhance Centre Experience- Oversee logistical and facilities maintenance operations to ensure a seamless and well-maintained environment, comparable to a 5-star hotel experience. This includes upkeep, cleanliness, and overall experiential quality.
4. Workplace Culture and Etiquette- Promote a positive work environment aligned with company values. Implement initiatives to address challenges and organize staff welfare events to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting problem-solving skills and maintaining high service standards among team members. Drive the team to find optimal solutions aligning with customer needs and company objectives, aiming to reach a target customer satisfaction index score.
6. Communication and Transparency- Maintain consistent and aligned communication with the company's core values across all channels. Proactively report issues or concerns to management to foster collaboration.
7. Aureus Curriculum System- Ensure full adoption and attainment of goals for the Enigma system by complying with all directives.
8. Documentation and Reporting- Track and report team evaluations, development, and improvement plans.
9. Ad Hoc- Perform additional duties as assigned by management.