Center Manager (Work in Singapore)

Aureus Group Pte. Ltd.; Johor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Aureus Group Pte. Ltd., a leading music education company, is seeking a Sales Manager/Centre Manager in Johor. The successful candidate will focus on business growth, customer satisfaction, and team development while ensuring a premium experience at the center. This role offers an opportunity to shape a thriving community environment through effective leadership and strategic initiatives.

Qualifications

• Experience in sales management or related field.
• Strong ability in team development and mentoring.
• Good communication and interpersonal skills.

Responsibilities

• Achieve assigned monthly sales and lead conversion targets.
• Evaluate front desk team's performance and provide feedback.
• Promote a positive work environment aligned with company values.

Skills

Sales Proficiency

Customer Relationship Management

Team Leadership

Communication

Problem-Solving

Job description

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Sales Manager/Centre Manager is to focus on achieving notable business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

Key Responsibilities

1. Sales and Growth- Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets, along with any other targets set by management related to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they meet their individual targets.
2. Performance Enhancement and Feedback- Regularly evaluate the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for the centre under their purview.
3. Enhance Centre Experience- Oversee logistical and facilities maintenance operations to ensure a seamless and well-maintained environment, comparable to a 5-star hotel experience. This includes upkeep, cleanliness, and overall experiential quality.
4. Workplace Culture and Etiquette- Promote a positive work environment aligned with company values. Implement initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to find solutions that meet customer needs and company objectives, with the goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Maintain consistent and aligned communication with the company's core values across all channels. Proactively report issues or concerns to management to foster collaboration and responsiveness.
7. Aureus Curriculum System- Ensure full adoption and achievement of goals for the Enigma system by complying with all directives.
8. Documentation and Reporting- Track and report team evaluations, development, and improvement plans.
9. Ad-Hoc- Perform additional duties as assigned by management.