Cental Kitchen Operations Manager

PLAIN VANILLA BAKERY PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local food and beverage company in Negeri Sembilan is seeking an Operations Manager for its Central Kitchen. The ideal candidate will oversee order fulfilment, logistics, and facilities management while ensuring compliance with food safety standards. Candidates should have experience in F&B operations and strong organizational skills to lead shift-based teams effectively. This role requires a hands-on approach and proficiency in Microsoft Office tools.

Qualifications

• Prior experience in F&B operations, logistics, or facilities management preferred.
• Hands-on, solutions-oriented mindset with strong organisational skills.
• Ability to manage shift-based teams and part-timers effectively.
• Comfortable with Microsoft Excel, Word, and PowerPoint for planning, documentation and reporting.
• Calm under pressure and responsive to operational emergencies.

Responsibilities

• Supervise day-to-day order fulfilment operations.
• Oversee the delivery team and scheduling.
• Maintain all CK infrastructure and manage vendor contracts.
• Ensure compliance with food safety and hygiene standards.

Skills

F&B operations experience

Strong organisational skills

Ability to manage teams

Microsoft Excel proficiency

Job description

The Operations Manager (Central Kitchen) is responsible for ensuring the smooth and efficient functioning of Plain Vanilla’s Central Kitchen (CK) operations. This includes overseeing facilities and maintenance, managing order fulfilment processes, supervising logistics, and ensuring food quality, safety, and regulatory compliance. The goal is to create an efficient, safe, and pleasant working environment that supports day-to-day operations and scales with the company’s growth.

Responsibilities:

Order Fulfilment

• Supervise day-to-day order fulfilment operations and ensure all online, catering and wholesale orders are dispatched accurately and on time.
• Implement and enforce clear SOPs for order processing, packing, dispatch, and handovers.
• Maintain a high standard of customer service and product presentation.
• Manage the roster for order fulfilment staff and recruit part-timers as needed to meet demand.

Logistics

• Oversee the delivery team and scheduling to ensure efficiency, cost control and high delivery service standards.
• Work closely with store managers and online sales team to meet delivery SLAs.
• Monitor delivery performance and customer satisfaction feedback.

Facilities Management

• Oversee maintenance of all CK infrastructure (air-conditioning, plumbing, lighting, etc.).
• Manage third-party vendor contracts (cleaning, pest control, repairs, etc.).
• Liaise with MCST and government agencies (e.g. SFA, NEA) on inspections, compliance and follow-ups.
• Troubleshoot urgent issues swiftly to minimise disruption to production and fulfilment.

Quality & Compliance

• Ensure product QC checks are routinely performed before dispatch.
• Maintain SFA and other licensing compliance records.
• Support audits, documentation and continuous improvements in food safety and hygiene.

Requirements:

• Prior experience in F&B operations, logistics, or facilities management preferred.
• Hands-on, solutions-oriented mindset with strong organisational skills.
• Ability to manage shift-based teams and part-timers effectively.
• Comfortable with Microsoft Excel, Word, and PowerPoint for planning, documentation and reporting.
• Calm under pressure and responsive to operational emergencies.