CBS - Talent Enablement ( Offboarding and Exit Matters )

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Talent Enablement Assistant to manage Offboarding and Exit Matters. This role involves processing HR transactions, responding to inquiries, and ensuring compliance with established policies. The ideal candidate will possess strong communication and problem-solving skills, with a proactive approach to service delivery. Join a dynamic team that values flexibility and inclusivity, and contribute to building a better working world. If you're ready to embrace challenges and make a meaningful impact in HR, this opportunity is for you.

Benefits

Flexible Work Environment

Diverse and Inclusive Culture

World-Class Experiences

Future-Focused Skills Development

Qualifications

• 2-4 years of experience in HR Offboarding and Exit Matters.
• Strong communication and interpersonal skills required.

Responsibilities

• Handle HR Offboarding inquiries and transactions efficiently.
• Ensure compliance with policies and service level agreements.

Skills

HR Offboarding Management

Customer Orientation

Problem-Solving Skills

Communication Skills

Analytical Skills

Organizational Skills

Interpersonal Skills

Adaptability

Education

Bachelor's Degree

Tools

SuccessFactors

Job description

CBS - Talent Enablement ( Offboarding and Exit Matters )

Other locations: Primary Location Only

Date: 26 Feb 2025

Requisition ID: 1586764

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Talent Enablement is a core function within the Talent Team, providing multiple HR support services including Recruitment, Onboarding, Offboarding and People Data Administration support.

The Talent Enablement Assistant ( Offboarding and Exit Matters ) is responsible for completing assigned HR functional transaction or work activities in accordance with the established policies, procedures and service level agreements (SLA) whilst building positive relationships with team members and stakeholders.

The role develops and maintains an advanced understanding and knowledge of the Talent Enablement procedures and approach for assigned area(s), particularly in managing offboarding and exit matters.

Your key responsibilities

• Attends to HR Offboarding and Exit Matters inquiries / requests / transactions as assigned (including inquiries or requests via call or email) in accordance with established policies and procedures.
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed.
• Develops and maintains an advanced understanding and knowledge of Talent Enablement Offboarding and Exit Matters procedures and approach.
• Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision.
• Ensures all new process updates are incorporated while processing transactions.
• Responds to internal employee’s needs and inquiries, exercises good judgment in applying concepts and guidelines.
• Monitors and resolves status of service delivery queues.
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor.
• Responds to emails and inquiries in a timely manner.
• Identifies potential areas for process improvements.
• Assists with Talent Team initiatives and other projects as assigned.
• Adheres to all policies and processes.

Skills and attributes for success

• Preferably with 2 to 4 years of work experience managing Offboarding and Exit Matters.
• Prior Shared Services or HR Operations experience.
• Good communication, interpersonal skills and customer orientation; works effectively with others.
• Good command of spoken and written English.
• Anticipates the needs and proactively identifies and resolves issues that impact the delivery of quality service.
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job.
• Good organization, analytical and problem-solving skills; able to exercise judgment on day-to-day work activities.
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions.
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements.
• Familiarity with SuccessFactors would be an advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world.