Cash Client Service Specialist (SG) MY

CIMB Group Holdings Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

CIMB Group is seeking a Cash Client Service Specialist to provide high-quality support for Business Banking clients. The role includes troubleshooting, cross-selling services, and gathering client feedback. Suitable candidates will possess a degree and proficiency in Mandarin, ensuring excellent service delivery in a diverse banking environment.

Qualifications

• At least 1 year of relevant experience.
• Proficiency in Mandarin to support Mandarin-speaking customers.

Responsibilities

• Provide professional phone & email support on Business Banking products.
• Handle customer complaints and feedback for service improvements.
• Assist with BizChannel troubleshooting and encourage usage.

Skills

Customer Service

Problem Solving

Communication

Technical Troubleshooting

Education

Bachelor Degree or Diploma

Job description

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Cash Client Service Specialists for Business Call Centre are responsible in providing a professional & high quality phone & email support on CIMB Bank’s products & services for Business Banking clients. The Cash Client Service Specialists will be able to provide solutions to customer’s accounts and product related queries, help customer in technical troubleshooting, coordinate with internal departments to resolve customer’s concern, handle complaints and gather feedback for product, service & system enhancements.

Key Responsibilities

Strategy and Planning

Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.

Business Performance and Management

To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.

To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.

Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.

Develop new business through cross-selling to existing & new to bank clients.

Contact potential business partners to assess interest in collaboratation opportunities with CIMB Bank.

Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.

Provide Exceptional Handling support to clients with special banking requirements.

Handles Administrative tasks such as charging & waiver memo’s, etc.

Monitoring of Stored-Value Facility Accounts.

Provide support in any other ad-hoc duties and projects assigned by the supervisor.

Regulatory Compliance

Participate in risk & control self-assessment, audit, and business continuity management activities for the department.

Maintain standards and role model behaviours and demonstrate the core values of the bank.

Job requirements

Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.

Proficiency in Mandarin is required to effectively support our Mandarin-speaking customers in Singapore.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Do you have experience working in a business banking environment? Which of the following types of qualifications do you have? How many years' experience do you have as a Client Services Specialist? How would you rate your Mandarin language skills? Do you have customer service experience? How much notice are you required to give your current employer?

Banking & Financial Services More than 10,000 employees

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

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