Case Manager

Integra Healthcare Technology Sdn Bhd; Bukit Mertajam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare company located in Penang seeks a dedicated professional to support patients navigating treatment barriers. This role involves working closely with case management and promoting rehabilitation facilities, requiring a background in nursing or social work and experience in customer service. The ideal candidate will possess a commitment to assisting individuals, particularly those with disabilities, and will need to be mobile for patient visits.

Qualifications

• Minimum of three (3) years' customer service experience, preferably in human services.
• Experience supporting individuals with disabilities or challenging behaviors is highly preferred.
• Must be willing to travel and possess own transport.

Responsibilities

• Liaise with Case Management unit in PERKESO.
• Promote IHT Rehab facilities to patients and families.
• Assist in tracking patients and data for management reporting.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent

Job description

Responsibilities

• Liaise with Case Management unit in PERKESO.
• Promotes IHT Rehab facilities and service provisions to the patients and family members.
• Assist in tracking and collating number of patients contacted, home visits and other data as required for reporting to management.
• Works with patients to identify and eliminate barriers from seeking treatment (i.e. issues of food, housing, transportation); to allow greater participation in treatment as needed.
• Sets up transportation for patients to attend appointments.
• Schedules appointments with consideration of patients’ needs and preferences.

Qualifications

• Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent.
• Minimum of three (3) years' customer service experience, preferably in human services, possess demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities, or challenging behaviors highly preferred
• Must be willing to travel and possess own transport.