Card Disputes & Chargeback Lead

YTL Sea Digital Bank Project; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

The Dispute and Chargeback Manager / Assistant Manager at YTL Sea Digital Bank Project will oversee all dispute and chargeback processes, ensuring timely resolution and minimizing financial losses. You will work with stakeholders across departments, monitor related GL accounts, and prepare MI and regulatory reporting related to disputes.

The role requires a relevant tertiary qualification, at least 3 years in dispute resolution, and strong English communication and MS Office skills.

Qualifications

• Minimum 3 years in Dispute Resolution and Chargeback Handling.
• Proficient in Card Scheme regulations and guidelines.
• Proficient in English (written and spoken) and MS Office.

Responsibilities

• Process, analyze and investigate transaction disputes within card scheme timelines.
• Monitor GL accounts related to disputes and ensure resolution within lifespan.
• Liaise with departments on disputes and ensure timely closure.
• Prepare monthly MI, Card Scheme and BNM reporting on disputes.
• Support senior manager during audits and other operational processes.

Skills

Dispute Resolution

Chargeback Handling

English Proficiency

MS Office

Interpersonal Skills

Team Player

Education

Tertiary qualification

Tools

Card Scheme Regulations

Microsoft Office

Job description

The Dispute and Chargeback Manager / Assistant Manager at YTL Sea Digital Bank Project will oversee all dispute and chargeback processes, ensuring timely resolution and minimizing financial losses. You will work with stakeholders across departments, monitor related GL accounts, and prepare MI and regulatory reporting related to disputes.

The role requires a relevant tertiary qualification, at least 3 years in dispute resolution, and strong English communication and MS Office skills.