Capability Specialist - West Coast

OXOS Medical; West Coast Division; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading company in medical imaging seeks a Capability Specialist to train customers on innovative radiography systems. In this role, you will define KPIs for training success and create resources for effective user engagement. Ideal candidates have a background in radiology and a passion for teaching.

Benefits

Health, Dental, and Vision Insurance

401(k)

Competitive pay and equity in the company

Opportunities for growth and development

Qualifications

• 2+ years experience in radiology environments.
• Ability to design and deliver training for adults.
• Strong understanding of DICOM/PACS workflows.

Responsibilities

• Field-based training for customers on imaging systems.
• Design and deliver virtual training programs.
• Analyze performance data to improve training efficacy.

Skills

Communication

Organizational skills

Technical training delivery

Customer relationship management

Education

Radiologic Technologist certification or equivalent

Job description

OXOS Medical, Inc.empowers every provider with the capability, clarity, and confidence to make accurate decisions at the point of care. We are building new kinds of radiographic imaging devices that push the boundaries of previous solutions by improving image quality, reducing radiation exposure, improving ease of use, and building solutions to deliver care outside of traditional scenarios. We enable anyone anywhere to access radiologic diagnostics at the point of need, expanding availability and changing how healthcare is delivered.

OXOS is searching for aCapability Specialist to join our high-growth team. You will be the on-the-ground expert training customers to deploy, operate, and integrate our handheld Dynamic Digital Radiography systems. This is a unique opportunity for a radiology-savvy professional who enjoys teaching, traveling, and directly impacting customer success in medical imaging.

Responsibilities

• Field-based Training
• Design and deliver on-site and virtual training programs for radiologists, technologists, and support staff
• Certify customer users to competency standards within defined timelines
• Provide live demonstrations of core features, workflows, and troubleshooting techniques
• Create and maintain multimedia resources: step-by-step guides, quick-start cards, e-learning modules, and video tutorials
• Update all materials to reflect software upgrades, hardware enhancements, and customer feedback
• Publish and organize content in the central training portal
• Customer Proficiency & Analytics
• Define and track KPIs such as time-to-first-quality image, error-rate reduction, and post-training satisfaction
• Analyze performance data to identify knowledge gaps and recommend targeted interventions
• Conduct “refresher” clinics and on-demand coaching to sustain proficiency
• Solicit qualitative feedback during training sessions to uncover usability issues or workflow bottlenecks
• Partner with Sales, Product, Engineering, and Customer Success teams to translate feedback into product and process enhancements
• Document recurring issues and maintain a knowledge base of field-proven solutions
• Sales Support and Operations
• Act as the customer advocate for training needs and system integration challenges
• Coordinate logistics, scheduling, and travel for training engagements across assigned territories
• Report progress, risks, and insights regularly to the Customer Success leadership team

Qualifications & Skills

• Required
• ≥ 2 years’ hands-on experience in radiology environments (hospital, clinic, or imaging center)
• Demonstrated ability to design and deliver technical training for adult learners
• Strong understanding of radiographic imaging principles, DICOM/PACS workflows, and healthcare IT architectures
• Exceptional verbal and written communication skills, with comfort presenting to clinical and technical audiences
• Proven organizational skills: managing multiple projects, schedules, and customer relationships
• Willingness to travel up to 50%
• Preferred
• Licensed Radiologic Technologist (RT) or equivalent certification
• Familiarity with Learning Management Systems (LMS) and e-learning authoring tools
• Experience in instructional design and multimedia content creation
• Basic troubleshooting skills for imaging hardware and software systems

Benefits and Perks

• Health, Dental, and Vision Insurance
• 401(k)
• Competitive pay and equity in the company
• The opportunity to work with an innovative, early-stage company that is changing medical imaging as we know it
• Endless opportunities for growth and development

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