Cantonses Service Advisor

Agensi Pekerjaan JobScoper Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Penang is seeking a Customer Support Executive to provide technical and non-technical support. The ideal candidate will communicate fluently in Cantonese and assist customers via calls, emails, and live chat. Fresh graduates are welcome, and training will be provided along with benefits like EPF contributions and annual leave.

Benefits

EPF/SOCSO contributions

Annual leave

Medical leave

Allowance provided

Training provided

Qualifications

• Fresh graduates are welcome; CS experience preferred.
• Must be able to speak English, Mandarin, and Cantonese; Cantonese is compulsory.

Responsibilities

• Provide technical and non-technical support to customers.
• Guide customers through basic device troubleshooting.
• Provide guidance on device settings, functions, and best practices.

Skills

Fluency in Cantonese

Customer Service

Communication Skills

Problem-Solving Skills

Job description

Position: Customer Support Executive

1. Fresh graduates are welcome; CS experience preferred.
2. Must be able to speak English, Mandarin, and Cantonese; Cantonese is compulsory.
3. Willing to relocate to George Town area.
4. Customer Support: Provide technical and non-technical support to customers, communicating fluently in Cantonese both spoken and written.
5. Support customers via calls, emails, or live chat depending on project needs.
6. Troubleshooting & Solutions: Guide customers through basic device troubleshooting.
7. Product Knowledge: Provide guidance on device settings, functions, and best practices.
8. Training provided.
9. EPF/SOCSO contributions provided.
10. Benefits include annual leave and medical leave.

Additional Benefits

• EPF / SOCSO / PCB contributions
• Allowance provided
• Training provided

Required skills: Fluency in Cantonese, Customer Service, Communication Skills, Problem-Solving Skills.

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