Cantonese QA Analyst – Call Center & Process Improvement

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Quality Analyst to support their Customer Service team. This role involves ensuring performance standards are met, providing guidance, and conducting data analysis. The ideal candidate will have a Bachelor's degree and at least one year of QA experience in a call center. Proficiency in both Cantonese and English is required. This position will offer rotational shifts to adapt to team needs.

Qualifications

• Minimum 1 years’ experience as QA in a call center.
• Ability to work on rotational shifts (3 shifts / 5 working days).

Responsibilities

• Conduct root cause and data analysis.
• Conduct QA evaluations per client requirements.
• Act as escalation point for process questions.
• Serve as Subject Matter Expert for QA evaluations.
• Participate in continuous improvement projects.

Skills

Proficiency in Cantonese and English

Strong analytical skills

Education

Bachelor’s degree or equivalent diploma

Job description

A leading customer service provider in Malaysia is seeking a Quality Analyst to support their Customer Service team. This role involves ensuring performance standards are met, providing guidance, and conducting data analysis. The ideal candidate will have a Bachelor's degree and at least one year of QA experience in a call center. Proficiency in both Cantonese and English is required. This position will offer rotational shifts to adapt to team needs.