Campaign Fulfillment Manager

Informa PLC; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Informa PLC is seeking a Campaign Fulfillment Manager to support product delivery and customer satisfaction within the Operations team. This role involves coordinating media campaigns, maintaining client relations, and ensuring performance metrics are achieved. Ideal candidates will exhibit strong communication, analytical, and organizational skills, possessing at least a Bachelor's degree and relevant experience in customer service or sales.

Benefits

Flexible working arrangements

Community events and charity participation

Career development training and courses

Annual leave plus birthday leave

Company-funded private medical cover

ShareMatch scheme

Wellbeing support programs

Global recognition awards

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator.
• Strong organizational skills and proven abilities in sales and client management.
• Ability to handle multiple deadlines and work independently.

Responsibilities

• Coordinate the receipt of online creative materials for campaigns.
• Build relationships with Advertisers and communicate with Sales teams about campaign status.
• Provide excellent Customer Service and manage campaign fulfillment.

Skills

Customer Service

Communication

Organizational Skills

Analytical Mindset

Data Entry Skills

Education

B.A. or B.S. degree

Job description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

We are looking for a Campaign Fulfillment Manager (CFM) to join the Operations team. The CFM is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

Onboarding & Campaign Set Up

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps; and,
• Ensure proper revenue forecasting and recognition on a weekly basis.
• Setting up auto-reporting and ownership of any manual client reporting deliveries
• Determine and execute campaign fulfillment strategy
• QA and monitoring delivery of campaigns and optimizing where necessary
• Weekly product/client reporting
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
• Processing lead returns and maintaining system accuracy
• Securing any necessary proof of delivery and processing month end close tasks

Qualifications

Knowledge, skills and abilities required:

• Experience working as a Customer Service Representative or Sales Administrator;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Analytical mindset- must be able to dissect problems and make decisions using data
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Freedom & flexibility:colleagues rate us highly for the flexibility and trust they receive andmost of us balance time in the office with time working remotely
• Great community:a welcoming culture with in-person and online social events, our fantasticWalk the World charity day and active diversity and inclusion networks
• Broader impact:take up to four days per year to volunteer, with charity match fundingavailable too
• Career opportunity:the opportunity to develop your career with bespoke training andlearning, mentoring platforms and on-demand access to thousands of courses on LinkedInLearning. When it’s time for the next step, we encourage and support internal job moves
• Time out:annual leave plus a birthday leave day andthe chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medicalcover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matchingshares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world.