Call Centre Team Leader (HK & TW market)- Immediate Hiring

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

TRANSCOSMOS MALAYSIA SDN. BHD. is hiring a Call Centre Team Leader to guide a high-performing customer service team for HK & TW markets. You will lead, coach, and motivate agents to deliver exceptional experiences.

Fluent in Cantonese, Mandarin, and English, you’ll handle escalated inquiries, track KPIs, and drive service improvements while fostering a collaborative culture in a fast-paced environment.

This role requires 2+ years in BPO/Call Center, with at least 1 year in a Team Lead position.

Qualifications

• Diploma or higher (SPM with strong experience may be considered).
• At least 2 years’ BPO/Call Center experience, with 1 year in a Team Lead role.
• Fluent in Cantonese & English (spoken and written).

Responsibilities

• Lead, coach & support a team of customer service agents.
• Handle escalated issues and complex inquiries in Cantonese, Mandarin & English.
• Track KPIs, conduct performance reviews, and drive improvements.
• Foster collaboration, accountability, and a positive team culture.
• Recommend and implement strategies to improve service quality.

Skills

Cantonese fluency

English fluency

Leadership

Analytical thinking

Problem solving

Fast-paced

Education

Diploma or higher

SPM with strong experience may be considered

Job description

Call Centre Team Leader (HK & TW market)- Immediate Hiring

Do you speak Mandarin / Cantonese and English fluently and have a passion for leading teams?
We’re looking for a Customer Service Team Lead to guide, motivate, and inspire a high-performing customer service team — delivering exceptional experiences for global clients..

What You’ll Do

Lead, coach & support a team of customer service agents.

Handle escalated issues and complex inquiries in Cantonese, Mandarin & English.

Track KPIs, conduct performance reviews, and drive improvements.

Foster collaboration, accountability, and a positive team culture.

Recommend and implement strategies to improve service quality.

What We’re Looking For

Diploma or higher (SPM with strong experience may be considered).

At least 2 years’ BPO/Call Center experience, with 1 year in a Team Lead role.

Fluent in Cantonese & English (spoken and written).

Strong leadership and people management skills.

Analytical, problem-solving mindset with a focus on results.

Flexible and thrives in a fast-paced, dynamic environment.

Facilities Management & Outsourced Services 1,001-5,000 employees

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.