Call Centre Team Leader

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to inspire and guide a team of Telesales Executives. This role focuses on enhancing team performance through effective coaching and monitoring, ensuring sales targets are met while maintaining high standards of service delivery. The ideal candidate will possess strong leadership skills, a knack for motivating others, and a background in telesales. Join a forward-thinking organization that values your contributions and offers a competitive remuneration package, including medical coverage and a supportive work environment. If you're passionate about leading teams and driving sales success, this opportunity is perfect for you.

Benefits

Medical & Hospitalization Coverage

EPF, SOCSO and EIS Coverage

Commission (Uncapped)

Qualifications

• Experience in telesales with supervisory or team lead role.
• Strong leadership and coaching skills with proven sales results.

Responsibilities

• Supervise and motivate a team of Telesales Executives.
• Monitor team performance and conduct coaching sessions.
• Handle escalated calls and ensure compliance with guidelines.

Skills

Leadership Skills

Coaching Skills

Communication Skills

CRM Systems Proficiency

Financial Analysis

Education

High School Diploma

Higher Degree in Relevant Discipline

Certified Call Center Qualification

Tools

MS Office

Call Center Software

Job description

Job Responsibility

• Supervise, coach, and motivate a team of Telesales Executives to meet or exceed individual and team sales targets.
• Monitor team performance through call listening, system reports, and quality assessments.
• Conduct regular team briefings and one-on-one coaching sessions to improve product knowledge, sales techniques, and service delivery.
• Ensure daily productivity, call quality, punctuality, and attendance standards are met.
• Handle escalated calls or complaints in a professional and effective manner.
• Support the recruitment, onboarding, and training of new team members.
• Track and report team performance to management and suggest improvement strategies where necessary.
• Ensure all team activities are compliant with internal guidelines and industry regulations.
  
  

Job Requirements

• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
• Certified Call Center or equivalent qualification is a plus.
• Experience in telesales with a supervisory or team lead role.
• Strong leadership and coaching skills with a proven track record of achieving sales results through team management.
• Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).
• Proficient in CRM systems, MS Office and call center equipment/software programs and tools.
• Outstanding communication and interpersonal skills.
• Excellent organizational and leadership skills with problem-solving ability
  
  

Job Benefits

Remuneration package:

• Basic: Up RM4,500 (Based on experienced and performance during interview with open negotiable)
• Commission: Applicable (Uncapped)
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
  
  

Working Hour

• 10:00AM - 7:00PM (Including 1 hour break time)
• General 5 working days weekly (Based project assigned)
• Off Day: 2 off days & Public Holiday (Based project assigned)
  
  

Working location:

• Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
• Nearby Ampang Park LRT & MRT2 (5 minute walking distance)